351: AU TERMINATED / CLOSED OVERNIGHT

DESCRIPTION

This alert generates when an Assistance Unit (AU) is closed during overnight batch processing.  

Line two of the alert description includes the reason the AU closed and the month impacted. 

 

PROCEDURE

  1. Review the circumstances that caused the AU to close.  To review the case in ACES Mainframe:
  • Enter Option [B] - AU / Client Inquiry in the S field.
  • Press <F15> and the STAT screen displays.
  • Review the closing code on the STAT screen to determine the reason the AU was closed.  For information on reviewing or inquiring on an AU, see Inquiry – ACES Client Inquiry.
  1. If further action is required, update the case as needed in ACES 3G. 

 

DISPOSITION

In ACES 3G, to delete an alert place a checkmark next to the alert on the Case Actions page. In ACES Mainframe, enter [Y] in the D field and <TRANSMIT>.