365: SSP AUTO-PAY NOT POSSIBLE, PROCESS MANUALLY

DESCRIPTION

This two-tier alert generates when a State Supplemental Program (SP) Assistance Unit (AU) isn't AUTO opened because:

  • The SDX interface shows SSI Medical (S01) is not open; or
  • There is an ineligible spouse in the home and this isn't indicated on either the Basic Food or WASHCAP AU.

Line 2 of the alert states SSP AUTO-PAY NOT POSSIBLE, PROCESS MANUALLY and includes one of the following discrepancy messages:

  • SSI Medicaid AU not open
  • SDX shows Ineligible spouse, but clnt on FS alone
  • SDX shows Ineligible spouse but clnt on WASHCAP

 

PROCEDURE

If line two of the alert states SSI Medicaid AU not open, determine if the client should be opened on S01. 

  1. In ACES Mainframe, enter [Y] in the S field and press <F13> to view the second tier.
  2. In ACES.Online, review the client’s SDX page information. 
  3. If appropriate, open an S01 AU.

Determine if the client is eligible for SP benefits. 

  1. If appropriate, open an SP AU for the client. For more information, see State Supplement Program (SSP).

If line two of the alert states SDX shows Ineligible spouse, determine if client is single or not.

  1. In ACES.online, review the client’s marital status codes on the SDX and Demographics pages. 
  2. Determine if verifications are needed.
  3. Based on findings, you may need to:
  • Add a spouse to a basic food AU, or
  • Close the basic food or WASHCAP AU.

 

DISPOSITION

In ACES 3G, to delete an alert place a checkmark next to the alert on the Case Actions page. In ACES Mainframe, enter [Y] in the D field and <TRANSMIT>.