368: SSP AUTO-PAY NOT POSSIBLE, PROCESS MANUALLY

DESCRIPTION

This two-tier alert generates daily when a State Supplemental Program (SP) Assistance Unit (AU) isn't AUTO-opened because:

  • There is a discrepancy in the data between the SDX interface file and ACES, or
  • The SDX interface files shows the client has a spouse on a General Assistance (GA) AU. 

 

PROCEDURE   

If line two of the alert states there is a discrepancy, review the discrepancy and determine if the client should be opened on S01. 

  1. In ACES Mainframe, enter a [Y] in the S field and press <F13> to view the second tier.
  • The FEDI screen displays the ACES data and the Federal interface data so users can easily view and resolve discrepancies between the two. 
  1. In ACES.online, review the client’s information on the SDX page. 
  2. If appropriate, open an S01 AU.

Determine if the client is eligible for SP benefits. 

  1. If appropriate, open an SP AU for the client. For more information, see State Supplement Program (SSP).

If line two of the alert states the client has a spouse on General Assistance (GA), determine if the client’s spouse is actually receiving benefits on GA:

  1. Review the Financial Responsibility codes on the AU Details page to determine if the spouse is a Recipient (RE)
  2. Review the ineligible spouse information on the client’s SDX page in ACES.online. 
  3. If appropriate, open an SP AU for the client. For more information, see State Supplement Program (SSP).

 

DISPOSITION

In ACES 3G, to delete an alert place a checkmark next to the alert on the Case Actions page. In ACES Mainframe, enter [Y] in the D field and <TRANSMIT>.