Basic Food Program

Created on: 
Nov 17 2017

See ACES Screens and Online Pages for an example of pages or screens used in this chapter.

 

Utility deduction changed during ACES benefit eligibility recalculation - utility deduction no longer counting for some Basic Food Assistance Units (AU) (PR 333314)

Situation:

During the benefit eligibility recalculation at the ACES January 2016 Release, the utility deduction for some Basic Food AUs changed to 0.00 and benefits were incorrectly reduced.  When eligibility recalculation is forced on the AU, the system counts the correct utility deduction and may create a supplemental benefit amount.

Workaround:

Force eligibility recalculation in all affected benefit months.

When taking actions on a case that requires a Processing Alternative (PAL), please make sure to narrate your actions. 

 

Job quit penalty is not applied when coded between 10-day notice and monthly issuance and earnings are end dated (PR 399748)

Situation:

A job quit penalty is not applied in the future month when the penalty is coded between 10-day notice and monthly issuance and the earnings are end dated. The system deletes the Earned Income page, which includes the job quit penalty coding.

Workaround:

Wait until after monthly issuance to code the job quit penalty or end date earnings.

*OR*

If the updates were already made, re-enter the information on the Earned Income page after monthly issuance, including the job quit penalty coding, for the penalty begin month through the ongoing month.

When taking actions on a case that requires a Processing Alternative (PAL), please make sure to narrate your actions. 

 

System is incorrectly deleting income segments with a verification type of  PV when the income has an end date coded (PR 294730)

Situation:

The system is incorrectly removing earned and unearned income with Postponed (PV) Valid Value coding at monthly issuance when the income has an end date coded.

Workaround:

Code the end date/last pay date in order to access the Remarks template and document as needed.  Then remove both dates on the page so the system won’t delete the income with Postponed (PV) coding.
 
When taking actions on a case that requires a Processing Alternative (PAL), please make sure to narrate your actions. 
 

Working Family Support (WS) Assistance Units (AUs) are incorrectly denying for Reason Code 472 – Related TANF AU Exists (PR 413161)

Situation

WS AUs are incorrectly denying with Reason 472 when there is no related TANF AU or Tribal TANF Benefit (TT) coding has been deleted.

Workaround:

NOTE:  All actions must be taken on the same day.
  1. Add $0.00 Tribal TANF Benefit (TT) income to the WS recipient client (head-of-household) for all months from application month through ongoing month and commit the changes.

  • If a Letter 010-01 (General - No Change in Benefits) generates, delete it.
  1. Delete the TT income for each month and commit the changes.

  2. Finalize the WS AU.

When taking actions on a case that requires a Processing Alternative (PAL), please make sure to narrate your actions.

 

See ACES Screens and Online Pages for an example of pages or screens used in this chapter.