See ACES Screens and Online Pages for an example of pages or screens used in this chapter.
Situation:
When an undocumented child is added to a cash AU, ACES is deeming income from citizen children in the AU to the undocumented child. This income should not be deemed, as siblings are not financially responsible for each other.
Workaround:
When taking actions on a case that requires a Processing Alternative (PAL), please make sure to narrate your actions.
Situation:
When a caretaker on a TANF AU was previously in DCS Sanction for Non-Cooperation and the same AU is reused for pregnancy TANF application, the AU incorrectly denies with Reason Code 228 - IV-D Non-Cooperation.
This occurs because the Non-Custodial Parents page in ACES 3G is not editable and users cannot remove the old Good Cause and/or Status coding in the IV-D Non-Cooperation section.
Workaround:
Deny the pending TANF AU and screen a brand new TANF AU.
When taking actions on a case that requires a Processing Alternative (PAL), please make sure to narrate your actions.
Situation:
When trying to create an underpayment BEG for a GA AU with Program Type U - Unemployed in the ongoing month, workers receive Edit 2356 - THIS FUNCTIONALITY NO LONGER ALLOWED FOR GA/G01 AUS. This prevents workers from modifying an overpayment BEG for months when the AU was Program Type A/B/D/X.
Workaround:
Reinstate the GA-U AU for the ongoing month. Update the disability information so the AU program type changes to GA-A/B/D/X. Create the underpayment BEG and complete the modification letter.
Once the overpayment BEG has been modified (next day), be sure to close the AU back down so benefits don’t issue for the ongoing month. If needed, the disability information can be changed back so the AU program type changes back to GA-U.
When taking actions on a case that requires a Processing Alternative (PAL), please make sure to narrate your actions.
Situation:
When an Additional Requirement Emergent Need (AREN) payment is issued the same day a Temporary Assistance for Needy Families (TANF) Assistance Unit (AU) is reinstated, the system does not generate an AREN Benefit Error Group (BEG) or allow the VEND screen or Vendor Payments Fields to be updated in either ACES 3G or ACES Mainframe.
Workaround:
Reinstate the TANF AU and let the case sit through overnight batch. The following day ACES allows the AREN payment to process correctly.
When taking actions on a case that requires a Processing Alternative (PAL), please make sure to narrate your actions.
Situation:
When multiple Additional Requirement Emergent Need (AREN) Benefit Error Group (BEG)s are created in the same day or same month for a Temporary Assistance for Needy Families (TANF) Assistance Unit (AU), the following edit message displays: Additional Requirement Emergent Needs cannot be processed with other changes, on the Eligibility page in ACES 3G.
Workaround:
For an explanation of the workaround for this scenario, please contact IT Solutions Customer Support at (360) 664-4560 option 2.
When taking actions on a case that requires a Processing Alternative (PAL), please make sure to narrate your actions.
Situation:
When a DCS non-cooperation sanction has been lifted for a Temporary Assistance for Needy Families (TANF) client, Reason Code 228 - IV-D Non-Cooperation continues to display on the AU Details page for the affected client(s). In this situation the TANF grant is correctly increased; however, if TANF is terminated and there is a related Basic Food AU open, the Basic Food AU will not correctly trickle to Transitional Food Assistance (TFA).
Workaround:
In the Clients section of the AU Details page, use the drop down menu in the Reason field to remove Reason Code 228.
Situation:
A recipient of Temporary Assistance for Needy Families (TANF) in a treatment facility should receive a full grant within the first 180 days of treatment. ACES does not currently support this rule when an individual is coded with living arrangement of ADATSA Residential/Contracted (AR) within the first 180 days of treatment. The system would incorrectly issue a CPI (Clothing and Personal Incidentals) grant.
Workaround:
Please see CSD Staff Announcement and workaround for additional case processing steps.
Situation:
Vendor information continues to display on the Eligibility Details page in ACES 3G when the vendor information is removed in the ongoing month.
Workaround:
The vendor will no longer be issued the cash payment even though the vendor information displays.
When taking actions a case that require a Processing Alternative (PAL), please make sure to narrate your actions.
Situation:
When a married couple, both eligible for/receiving an ABD cash grant, have living arrangement Homeless without housing (HO), the grant amount is incorrectly allowing a full payment standard for each client. Each recipient should receive one half of the 2 person grant payment standard. This issue will be resolved when ACES promotes Change Request (CR) 429439 AUTOMATION CHANGES TO SUPPORT EXPANSION OF HEN REFERRAL ELIGIBILITY TO ABD CASH ASSISTANCE.
Workaround:
To have the system issue the correct grant amount for this situation, code each client with living arrangement Homeless with Housing (HH).
When taking actions on a case that requires a Processing Alternative (PAL), please make sure to narrate your actions.
Situation:
The Valid Value (VV) for the Working Family Support Hours field isn’t reset when the Earned Income hours are updated, which results in a hard edit that doesn’t display in ACES 3G. As a result, there is no way to determine what the issue is on the Earned Income Screen.
Workaround:
When taking actions on a case that requires a Processing Alternative (PAL), please make sure to narrate your actions.
See ACES Screens and Online Pages for an example of pages or screens used in this chapter.