Multiple Programs

Created on: 
Oct 16 2017
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When Manually creating Alert 450 or Alert 451, the AUID or CLID doesn't always display after alert has been created (PR 345299)

Situation:
 
When workers manually create Alert 450 or Alert 451, the prefilled AUID or CLID doesn’t always display after the Alert has been created.  This can also happen if workers get edit 0013 – Required Fields Need to be Updated. 
 
Workaround:

Always manually enter the Head-of-Household client ID and the CLID (both fields) when manually creating Alert 450 or Alert 451.

When taking actions on a case that requires a Processing Alternative (PAL), please make sure to narrate your actions.

When Document Type is Other, the Optional Passport Number is not entered, and the Country of Issuance is Entered, SAVE Rejects the Request (PR 398942)

Situation: 

In the SAVE Information section on the Client Details page, updating the following fields as shown below results in a SAVE Error response: 

  • Document Verification field - Verify with SAVE (SV)
  • Document Type field - Selecting one of the following from the drop down menu:
    • DS2019 Certificate of Eligibility for Exchange Visitor (J-1) Status
    • I-20 Certificate of Eligibility for Nonimmigrant (F-1) Status
    • Other
    • Temporary I-551 Stamp (on passport or I-94)
  • Country of Issuance field - Any selection from the drop down menu other than [blank].
NOTE: These requests must be re-entered, incurring an additional $0.50 charge.

Workaround:

Leave the Country of Issuance field blank using one of the above Document Typesunless you are also entering a passport number in the Passport Number field.

NOTE: Only use a Document Type of Other if the immigration document from the client is not in the drop down menu. If a client provides an expired immigration document, workers should check with their Policy to determine if the document is acceptable.

When taking actions on a case that requires a Processing Alternative (PAL), please make sure to narrate your actions.