Re-Open

Created on: 
Dec 05 2017

See ACES Screens and Online Pages for an example of pages or screens used in this chapter.

When should I re-open an Assistance Unit (AU)?

An AU should be re-opened in the following situations:

  • To reconsider a denied application; or
  • The client reapplies for the same benefit after the denial reconsideration period passed; or
  • The client’s benefit terminated, they reapply for the same benefit, and are not eligible for reinstatement.

Online Processing

How do I reopen a previously closed or denied Assistance Unit (AU)?

To re-open an AU previously closed or denied, take these steps:

  1. On the Welcome Back page, in the Quick Navigation section, update the following fields:

    • Select a Type of ID drop down box - Select Client.

    • Enter an ID field - Enter the [Client ID number].

    • Select a Page drop down box - Select Summary.

  2. Click the Go Button and the Summary – Client page appears.

  3. Click the AU ID for the AU that is being re-opened and the Summary Assistance Unit page appears.

  4. Select Re-Open from the Case Maintenance dropdown menu and the Applicant page for Head of Household (HOH) displays in a new window.

NOTE: The Applicant page cannot be updated if the HOH is active or pending on any AUs.
  1. Click Next and the Finalize page appears. Thewarning signicon indicates the Program Details must be reviewed before the selected AU can be re-opened.

  2. Click the program name for the AU that is being re-opened and the Program Details page appears.

  3. Check/uncheck the boxes to include the correct household members.

  4. Click Next and the Finalize page appears again.

  5. Check the box for the AU that is being re-opened.

  6. Enter the Application Date as [MM/DD/YYYY].

NOTE: The application date must be after the AUs previous application date, cannot be prior to a month the AU is already active, cannot fall within a month the AU is already active, and cannot be more than 36 months in the past.
  1. Click Commit and the Commit Status page appears.

How do I re-open a reconsidered Basic Food application?

For information on how to re-open a reconsider Basic Food application, see Screening an Application - How do I screen a Reconsidered Application for Basic Food (FS) Assistance Unit (AU) denied with Reason Code 177?

Mainframe Processing

How do I reopen a previously closed or denied Assistance Unit (AU)?

This function has been moved to ACES.online. See Online Process – How do I re-open a previously or denied Assistance Unit (AU)?

How do I re-open a reconsidered Basic Food application?

This function has been moved to ACES.online. See Online Process – How do I re-open a reconsidered Basic Food application?

 

See ACES Screens and Online Pages for an example of pages or screens used in this chapter.