Withdraw After Signature

Created on: 
Jan 13 2016

See ACES Screens and Online Pages for an example of pages or screens used in this chapter.

What is the Withdraw after Signature function?

When an Applicant requests to withdraw their request for assistance after submitting a signed Application or Request for Benefits, the Withdraw after Signature function allows you to deny an Assistance Unit (AU) without going through Interview and Finalize process in ACES.

All assistance units processed using Withdraw after Signature are denied with Reason Code 550 – Voluntary Withdrawal.

When can the Withdraw after Signature function be used?

A pending Assistance Unit (AU) can be denied using the Withdraw after Signature only when the following conditions are met:

  • No data has been committed in ACES.
  • All clients have a blank financial responsibility code and status reason in all pending months.
  • All clients have the same application date; and
  • The AU is not a TANF (AF) or Refugee Assistance (RF) cash AU.

A pending AU can only be denied using the Withdraw after Signature function on the same day it is screened.

Online Processing

How do I deny a pending Assistance Unit (AU) using the Withdraw after Signature function?

In aces.online, take the following steps:

  1. To access the Applicant page, follow one of the processes below:
  • The Summary - Assistance Unit page of the AU to be denied:
    • Under Case Maintenance, click Withdraw after Signature and the Applicant page displays.
  • The Welcome Back page:
    • Select Assistance Unit in the Select type of ID field.
    • Enter the AUID number in the Enter an ID field.
    • Select Withdraw after Signature in the Screen Name field.
    • Click Go and the Applicant page displays.
  1. On the Applicant page.
  • Click Next and the Finalize page displays.
  • Click Commit and the Commit Status page displays with the following message: The following AU(s) have been denied as "Withdrawn after Signature".
  1. From the Commit Status page you can take the following actions:
  • Add or View case Narrative by using the Update/View Case Narrative link.
  • Exit Screening - Click to close the Screening window. Because all Screening data has been written to the database, data will not be lost when the Exit Screening button is clicked.

Does a letter generate when a case is denied using Withdraw after Signature function?

Currently, ACES does not generate a denial letter when the Withdraw after Signature function is used. Users need to manually create a denial notice for the denied AU.

Mainframe Processing

This function does not exist in ACES Mainframe. For more information, see Online Processing.

 

See ACES Screens and Online Pages for an example of pages or screens used in this chapter.