Frequently Asked Questions

Welcome to DSHS Financial Services Administration's Frequently Asked Questions! Below you may search by topics such as information for bidders and question about our Language Testing and Certification Program, and Background Checks.

No. Once the applicant closes their internet browser, the form with the information they typed in cannot be retrieved.  The applicant’s information is only available for them to edit while they have the online tool open and are actively working on typing in their information.

When you schedule your own test online, confirmation is instantaneous. An appointment confirmation letter and appointment reminder letter will be sent to your email address. If you do not receive a confirmation letter within a few minutes of registering for a test, check your junk mail. If you cannot find the email there, please email our office.

Please contact the Office of the Administrator for the Courts for information about becoming a court certified interpreter. Their contact information can also be found in the Government Pages in the phone book.

Yes. Training will be provided for the Background Check System. Training will be coordinated through the DSHS oversight programs.

No.  As a User of the background check system you will only be able to see the results for those account numbers that you have been granted access to.  Entities will be limited to seeing only the checks that they submitted and not those requests submitted by other entities. 

Please save or print the email confirmation letter for your reference. If you did not receive your confirmation email within a few minutes of registering for you test, check your junk mail. If you cannot find it there, please email our office.

As a DSHS applicant or client, you qualify based simply on your need to communicate effectively regarding DSHS services.

All entities who currently submit DSHS Background Authorization Forms to the Background Check Central Unit using mail or fax will be required to use the new Background Check System. Additionally, several DSHS program-sponsored web applications will be retired and those programs will submit background checks using the Background Check System.

If you have the ability to see FBI results today, you will continue to see these results in the new system. The BCS programming will continue to enforce existing policy defining those entities who can or cannot see the FBI results. 

Your written test score will be mailed to you in approximately four (4) weeks. Your oral test score and translator test score will be mailed to you in approximately six (6) weeks.

Usually, services will be provided to help you without any significant delay in service delivery. Please ask your local DSHS office or your medical provider for more information.

No. The BCCU fax line will be disabled when the new system goes live. Any forms received in the mail after the new system goes live will be returned to the sender with instructions on how to process the form using the new Background Check System. More information will be provided before the new Background Check System goes live.

DSHS currently certifies social service interpreters, medical interpreters, translators, DSHS active/potential bilingual employees, and licensed agency personnel in Cambodian, Chinese-Cantonese, Chinese-Mandarin, Korean, Laotian, Russian, Spanish, and Vietnamese. For all other languages, The Department authorizes social service interpreters and medical interpreters (screening test).

No.  Background check requests previously submitted to BCCU by mail, fax, or program sponsored web application will not appear in BCS.  If you need a copy of a previously submitted background check, please contact BCCU.  BCCU staff will continue to use information from prior results when processing new checks in BCS.

Test scores will not be released over the telephone to anyone, including the test candidate. A score report letter will be mailed to you once your scores are available. However, if you have not received your test score two (2) months after your test date, you should contact our office to check the status of your test score.

You may talk directly with the local office worker or supervisor. Alternately, you may submit your problem or complaint in writing to that office. Other options include contacting Interpreter Services and Customer Service at 1-800-562-3022. For issues regarding translated documents, contact the office/program/administration as indicated on the document.

Having a computer and internet connection on-site is recommended to meet your on-going background check responsibilities. However, for infrequent background check needs, computers with Internet access are available to use for free at public libraries. Paid access to computers and printers is available at Internet cafés and business centers such as parcel shipping and copy centers.

Instead of a certificate, interpreter who pass the screening test and complete the required orientation and ethics training will be issued an authorization letter.

If your score report letter states that you have met all test requirements and are now considered provisionally certified or authorized as an interpreter, a certificate/authorization letter will be mailed to you within a month after you have completed:

  • Two hours of new interpreter/translator orientation, and
  • Two hours of interpreter/translator professional ethics training.

     

DSHS announces procurement opportunities on the Washington Electronic Business Solution (WEBS) online system. The same information is posted on the Procurements page. Please follow the instructions in the announcement.