Frequently Asked Questions

Welcome to DSHS Financial Services Administration's Frequently Asked Questions! Below you may search by topics such as information for bidders and question about our Language Testing and Certification Program, and Background Checks.

Appointments take about 15 minutes and must be scheduled in advance. Online appointment scheduling is available at https://www.identogo.com/. You must be on time for your appointment. If you walk in without an appointment or show up late to your appointment, you will not be printed. Some of the fingerprinting sites do not allow children to be in the printing facility. Please call IDEMIA (formerly MorphoTrust) for more information: 1.888.771.5097.

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There is a special process in place for “printing” applicants who are missing any fingers, hands, or arms. Contact the office that requested your fingerprints for more information.

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Pretest study materials, also known as study guides, are available on our website under the 'Study Materials' tab. You can access the pretest booklets and oral practice recordings by clicking on the appropriate links. Pretest study materials for DSHS employees and licensed agency personnel are available at the DSHS Intranet or SharePoint (internal) website.

 

If you plan to set up your own language agency or company, please contact Business Licensing at the Department of Licensing . Contact information for Business License Information can also be found in the Government Pages in the phone book.

DSHS will not be liable for any costs incurred by the Bidder in preparation of a proposal or in presenting a proposal for any procurement.

A LiveScan Machine is a small photocopy machine. It scans your fingerprints and creates electronic copies without the mess of ink and paper cards.

LiveScan fingerprinting helps to reduce the number of fingerprint rejections and speeds up the process by allowing fingerprints to be sent electronically rather than through the mail.

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The pretest materials, both written and oral, are intended to familiarize you with the formats of the test and how test items are constructed. The study guides will help you know what to expect on the test, but will not be enough to help you improve your language ability, your interpreting skills, or your knowledge base in any particular field.

We only test people who are available to serve DSHS clients in Washington State.

An entity is a licensed, contracted, or internal provider authorized by the Department to provide services to vulnerable adults, juveniles, and children.  At this time, BCCU does not conduct background checks for entities not licensed or contracted through DSHS.

Eighteen (18) is the minimum age for being fingerprinted for all DSHS programs and services. IDEMIA (formerly MorphoTrust) Technicians will not print anyone under the age of 18. The Background Check Central Unit (BCCU) will conduct a Name and Date of Birth background check for a minor. Contact the office requesting your fingerprints for further information.

Children's Administration ONLY may request fingerprints for under age applicants without prior approval.  Student ID’s, such as ASB cards, with a photo will be an acceptable form of ID. 

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When you follow the steps in how to schedule a test online, you will see open test dates and time slots. Then you can pick your test date and time.

Certificates issued by entities other than Washington State DSHS will be considered on a case by case basis. Please consult WAC 388-03-114 for related information.

No. Only authorized entities may submit background check requests to BCCU.  However, the applicant will be able to enter their information online in addition to using a paper copy of the form. If the Applicant has a valid email address, they will have the option to complete an online form and sign it using an electronic signature process.  The applicant will then notify the authorized entity who requested the background check that their form is complete and provide them with their unique identification number tied to their background check information online. The entity will retrieve the applicant’s information using that unique identifying number and submit the complete background check request using the Background Check System (BCS).

Per WAC 388-03-153, written test score is valid for two years from the date of your score report letter. If you lost your letter, please send us an email.

You must bring one of the following NON-EXPIRED Government Issued PICTURE Identification options with you to your fingerprint appointment.

Government Issued PICTURE ID:

  • US Driver's License, or any Federal, State or Local Government issued ID (including a Washington State Learner's Permit).  If the Driver’s License is expired you must have the paper copy, the expired hard copy and an additional form of ID.

  • Any US Armed Services ID (Army, Air Force, Navy, Marines, etc..)

  • US Passport

  • Foreign Passport (with photo and signature)

  • Federally Recognized Tribal ID

  • British Columbia, Canadian driver’s license (Both enhanced and non‐enhanced versions)

All ID must be current. Expired identification WILL NOT be accepted unless you can prove you are in the process of renewing it.

No applicants under 18 years old can be printed unless prior DSHS Program approval.

Children's Administration ONLY may request fingerprints for under age applicants without prior approval.  Student ID’s, such as ASB cards, with a photo will be an acceptable form of ID. 

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Since test dates and time slots are extremely limited, you would want to keep your test appointment if at all possible. To reschedule, you need to email (dshsct@dshs.wa.gov) or call (360-664-6111) our office within ten (10) calendar days from the date you created your test appointment. It is your responsibility to follow through with your request within the ten-day (10) time frame. Any oral or written request after the 10-day time frame will not be honored. If more than 10 days have passed since you created your test, then we will need documentation for the emergency situation that is preventing you from attending your test as scheduled. If more than 10 days have passed, and no documentation can be provided, then you will have to pay another test fee to reschedule your test.

Please contact the Office for the Deaf and Hard Hearing in the Department of Social and Health Services for information about becoming an ASL interpreter. Their contact information can also be found in the Government Pages in the phone book.

Yes. DSHS will continue to use a version of the DSHS Background Authorization Form. A complete and signed form will be retained by the entity who submits the background check using the Background Check System. The form will be available for the applicant to complete online or as a paper form to be filled in by hand.

No.  If you have received a Review Required Notification instructing you to complete a Character, Competency and Suitability (CC&S) review, please follow your oversight program’s policy on conducting and retaining your completed CC&S review. BCCU does not accept or retain any CC&S review documentation.

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When you schedule your own test online, confirmation is instantaneous. An appointment confirmation letter and appointment reminder letter will be sent to your email address. If you do not receive a confirmation letter within a few minutes of registering for a test, check your junk mail. If you cannot find the email there, please email our office.