Frequently Asked Questions

Welcome to DSHS Financial Services Administration's Frequently Asked Questions! Below you may search by topics such as information for bidders and question about our Language Testing and Certification Program, and Background Checks.

You should inform Language Testing and Certification of any changes via USPS mail or email. For a name change request, a court document (photo copy) such as a marriage or divorce certificate should be attached to your request. Please include your current mailing address and phone numbers.

The schedule for each procurement is located in the solicitation document. DSHS reserves the right to revise the schedule and will notify bidders of any changes to the schedule. Schedule revisions will be issued in an amendment.

No.  Background check requests previously submitted to BCCU by mail, fax, or program sponsored web application will not appear in BCS.  If you need a copy of a previously submitted background check, please contact BCCU.  BCCU staff will continue to use information from prior results when processing new checks in BCS.

A certified translator is a person who has passed the required DSHS written translation examination, or has passed the American Translators Association written translation examination, AND has completed the DSHS required orientation and professional ethics training.

You may send your request to us in writing or via e-mail  with the following information: your full name, last four of your social security number, language, current mailing address and phone number. Please indicate certificate (medical, social service, or translator) or authorization (medical, social) type.

Upon release of any solicitation document, all communications concerning the procurement must be directed only to the coordinator identified in the solicitation document. Any communication directed to DSHS staff other than the coordinator may result in disqualification.

Any oral communications will be considered unofficial and non-binding to DSHS. Bidders should rely only on written statements issued by the coordinator.

All questions should be in writing to the coordinator and may be sent through fax, U.S. mail or email. Questions will be accepted until the date set forth in the solicitation document schedule.

Questions and Answers will be in the form of an amendment to the solicitation document.

For DSHS bilingual staff, please call 360-664-6038 to schedule your test. You should learn more about what kind of tests are available, what kind of questions are in the test, and other test-related information before you register for a test. Detailed test-related information and registration policies are included in the Examination Manual. Once you know what tests you need to register for, please follow the steps in the how to schedule a test online. For step-by-step guides, please refer to the following : Written Test Scheduling GuideOral Test Scheduling Guide / Translator Test Scheduling Guide.

All policies applying to testing and certification are included in the Examination Manual. The same policies can also be found in the Washington Administrative Code (WAC 388-03). You can find the answer to your specific question in either document.

For general instructions on proposal delivery please see Proposal Delivery Methods. The proposal is to be sent to the coordinator in accordance with the delivery instructions specified in the solicitation document.

You should allow sufficient delivery time to ensure timely receipt by the coordinator. You assume the risk for the method of delivery and for any delay in the mailing or delivery of your proposal.

Proposals must be prepared and submitted no later than the proposal submission date and time specified in the particular solicitation document. DSHS reserves the right to disqualify any proposal and withdraw it from consideration if it is received after the proposal submission deadline. All proposals and any accompanying documentation become the property of DSHS and will not be returned.

The Interim Fingerprint Check Notification is a preliminary notification in the Fingerprint-based background check process.  The Interim Fingerprint Check Notification is provided once a Washington State Name and Date of Birth Check is completed prior to the applicant being fingerprinted.  Based on the Interim Fingerprint Check Notification results, take the appropriate action.  If the Applicant/Employee is NOT disqualified and you wish to complete the fingerprint-based check, the applicant MUST schedule the fingerprinting appointment as soon as possible after receiving the Interim Fingerprint Check Notification.  The Interim is NOT the final Fingerprint Result Notification. 

 

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Yes. To register for a test, please follow the steps in the how to schedule a test online. For step-by-step guides, use the following: Written Test Guide/ Translator Test Guide/ Oral Test Guide.

Once you are assigned a certificate number or authorization number in your score report letter, you are considered a certified or authorized interpreter or translator. DSHS does not employ interpreters and translators directly. Instead, we contract with external agencies to provide language services to our clients. If you are looking for work as an interpreter or translator, you need to contact the DSHS contracted agencies to start the process. Find a spoken language service provider.

Check the particular solicitation document for instructions on submitting your proposal.

No. Same day appointments are not available. Your personal information must be sent to IDEMIA (formerly MorphoTrust) for validation before you can schedule an appointment. This information is sent nightly.

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No. Scheduling a test over the telephone is only for DSHS bilingual employees and licensed agency personnel.

DSHS will not be liable for any costs incurred by the Bidder in preparation of a proposal or in presenting a proposal for any procurement.

Appointments take about 15 minutes and must be scheduled in advance. Online appointment scheduling is available at https://www.identogo.com/. You must be on time for your appointment. If you walk in without an appointment or show up late to your appointment, you will not be printed. Some of the fingerprinting sites do not allow children to be in the printing facility. Please call IDEMIA (formerly MorphoTrust) for more information: 1.888.771.5097.

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Pretest study materials, also known as study guides, are available on our website under the 'Study Materials' tab. You can access the pretest booklets and oral practice recordings by clicking on the appropriate links. Pretest study materials for DSHS employees and licensed agency personnel are available at the DSHS Intranet or SharePoint (internal) website.

If you plan to set up your own language agency or company, please contact Business Licensing at the Department of Licensing . Contact information for Business License Information can also be found in the Government Pages in the phone book.