Cancellations and Rescheduling

Before requesting a test cancellation or reschedule, keep the following policies in mind:

  • If upon receiving your confirmation letter, you realize you will not be able to keep your appointment, please call or email our office immediately. If we do not hear from you within ten (10) calendar days from the date you scheduled your appointment, your appointment date will be made secure and all registration policies will take effect.

  • Test fees are non-refundable. If candidates cannot attend the confirmed test session in the event of an emergency, instead of refunding the test fee, the test session may be re-scheduled only once with supporting documentation such as police reports or physician statements about the emergency. *

*Except DSHS bilingual staff, applicants for openings of DSHS bilingual positions, and licensed agency personnel

Cancelling a test

If it has been 10 days or less since you have registered for the test:

  • Email a copy of the receipt. Remember to include the date and time of the test and your full name if it is different than the name used for payment.

If more than 10 days have passed since you have registered for the test:

  • Email  your request to cancel the test (include date and time). No refund requests will be honored.

Rescheduling a test

If it has been 10 days or less since you have registered for the test:

  • Email a request to cancel the appointment. Include your full name, the original date and time of the test, and the payment information email with the transaction ID. You will need to find another date that works for you and sign up by yourself for a new appointment from our website. You will need to pay another test fee. We will refund your test fee for the original appointment.

If more than 10 days have passed since you have registered for the test:

  • Email documentation for the emergency that will prevent you from taking the test as scheduled. Once LTC reviews this documentation, we will be in touch with you regarding our decision about whether or not we can refund your test fee. You will then need to find another date that works for you and sign up by yourself for a new appointment from our website. You will need to pay another test fee whether or not your original test fee can be refunded.