Office of Planning and Continuous Improvement

What We Do

The office of planning and continuous improvement inspires courageous links between quality management, organizational strategy, continuous improvement, organizational change management and project management to create a quality person-centered workplace and culture. The office provides nearly 16,800 DSHS staff in 145 different locations with support in continuous improvement, organizational change management, project management and strategic planning.

 

 

 

Program Efforts

 

In continuous improvement, we educate, consult, build capacity and inspire DSHS staff and leaders to make improvements to increase value for customers.

 

 

In organizational change management (OCM), we embed OCM best practices into the DSHS culture to foster a person-centered culture.

 

 

In organizational strategy, we provide quality services in organizational strategy so the agency will have clear processes, plans and goals that are validated and measure results.

 

 

In project management, we support the agency and staff by embedding project management best practices throughout DSHS in learning, application, coaching, consultation, mentoring, and facilitation.

 

 

Contact Us

Office of Planning and Continuous Improvement
Email: lean@dshs.wa.gov
Phone: 360-902-7803