Contact BCCU

Before you contact us, check out these Frequently Asked Questions (FAQs) pages to see if your question has already been answered.



Due to staff availability, BCCU has limited phone hours. Due to potentially high call volumes and wait times, email is still currently the preferred method of communication with BCCU.  Staff are usually able to respond to emails within 1-2 business days.

360.902.0299 (Mainline phones are answered 9:00 AM to 11:00 AM)

*Press 2 -  Technical assistance with the Background Check System or online Background Check Authorization form

*Press 3 - General background check questions



Mailing Address

PO Box 45025
Olympia, WA 98504-5025

Office Hours

8:00 AM to 4:30 PM, Monday - Friday


Applicant: Due to confidentiality reasons, BCCU staff cannot discuss any information on your background check unless you have a copy of your background check results.  To receive a copy, please submit an Applicant Request for a Copy of Background Check Information Form to BCCU.