Contact the Division of Child Support

Email: emaildcs@dshs.wa.gov

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DCS Field Office Mail Correspondence

Please send all DCS Field Office correspondence to the following address:

Division of Child Support
P.O. Box 11520
Tacoma, WA 98411-5520

General Information Line: 800-442-KIDS

The KIDS line is a phone system that can give you general information about DCS services and how to establish a case. KIDS has information about the date and amount of the last payment and many other answers to common questions. If you have an established case, call the field office that handles your case.

How to use the KIDS Phone System provides more detailed information on using the KIDS Line and the additional services provided.

DCS Community Relations Unit

The Division of Child Support Community Relations Unit coordinates community outreach, refers media inquiries and looks into issues for the public on behalf of the DCS director. If you have difficulty with DCS, speak with your assigned support enforcement officer. If you are not able to reach resolution with the SEO, speak with the SEO's supervisor.

If you still cannot reach resolution after a good faith effort with the supervisor, contact the Community Relations Unit. CRU is available to assist clients to work with their SEO or to explain complex issues that clients might not fully understand. CRU will not overrule the SEO. They attempt to facilitate satisfactory resolutions to difficult problems. If a satisfactory resolution cannot be obtained, the CRU member will ensure the client is fully informed of their options. CRU does not provide legal advice.

Contact CRU via telephone, mail or email. Include your name, your relationship to the case, the names of the parties to the case and the DCS case number and/or Social Security number of at least one of the parties. CRU uses these details to locate the correct case and respond to your inquiry.