Community Services Offices and Customer Service Contact Center

DSHS provides direct customer services to the public through a network of 48 local Community Services Offices. Services are also provided through a variety of outstationed workers in different communities, eight mobile offices and the statewide Customer Service Contact Center.

Hours and services

  • 8 a.m. to 5 p.m. Monday through Friday

  • 877-501-2233

  • TTY/TDD users dial 800-833-6384 for Washington Relay Service

Services from 8 a.m. to 2 p.m. only (people who call by 2 p.m. should stay on the line and will be served the same day)

  • Complete interviews for cash or food benefits (application/eligibility review/mid-certification review).

  • Report changes for any of your benefits.

  • Seek WorkFirst/Social Services case management.

Services available after 2 p.m.

  • Attend previously scheduled appointments with a case manager.

  • Connect with a worker to help answer questions.

Services available at a CSO only

  • Pick up an EBT card between 9 a.m. and 4 p.m.

  • Drop off documents

  • Access public computers in the office lobbies for DSHS business use, including links to Working Connections Child Care services and Washington Connection

Services available by phone only 

  • Self-service virtual agent navigation options are available 24/7 at 877-501-2233. 

The Office Locator can help you find the Community Services Office nearest you.

Here are DSHS forms you might need.

Programs and services

Click here to watch a short video. 

Online services

Visit WashingtonConnection.org to:

  • Report a change, such as address, income or family situation

Save time and skip waiting on hold

Did you know you have options to avoid long wait times in offices and on phones by using self-service options? These short videos share how: