This web page is intended as a resource for residential providers who contract with DDCS. Documents and other materials of interest to residential providers will be posted here. If you have specific requests, contact us at DDAFeedback@dshs.wa.gov.
Quicklinks
Provider Resources
- Alternative Living
- Companion Homes
- Supported Living, Group Homes, and Group Training Homes
- Children Staffed Residential Homes
GovDelivery
General Provider Resources
Background Checks
- Background Checks
- Background Check Tracking Tool for Supported Living and Group Home Providers
- Background Checks - Character, Competence, and Suitability (CC&S) Review
- DDCS Background Check Policy 5.01
End of Life Planning
- Actions to Take Before and After Someone Passes Away
- Estate Recovery: Repaying the State for Medical and Long Term Services and Supports
Financial Resources
- Making The Most Of Social Security Benefits
- Resource Guide: Managing Finances for Clients in Community Residential Services Programs
Incident Reporting
- Incident Report
- Policy 6.12 Incident Management and Reporting for Residential Providers
- Complaint Resolution Unit (CRU) Posting Template
- Mandatory Reporter Training for Contracted Providers
- Mandatory Reporting Contacts
Individual Instruction and Support Plans (IISP)
Integrated Settings
- Integrated Settings Training for Providers
- Integrated Settings Brochure for Providers
- Integrated Settings Videos
- CQL Integrated Settings video for DSP’s
- Integrated Settings Checklist for Residential Providers (Optional)
- Code of Federal Regulations 441.301 (2014)
DDCS’ Medical Action Protocols
- Aspiration / Choking Plan Protocol
- Bowel Protocol
- Medication Administration Record Protocol
- Seizure Protocol
- Skin Observation Protocol
- Vital Signs Tracking Protocol
Plans of Correction (POC)
- Plan of Correction (POC) Template - Region 1
- Plan of Correction (POC) Template - Region 2
- Plan of Correction (POC) Template - Region 3
When submitting the Plan of Correction (POC) submit to rcsccrssemail@dshs.wa.gov
Positive Behavior Support
- Positive Behavior Support Data Collection Tool
- Functional Assessment (FA) and Positive Behavior Support Plan (PBSP)
- Food Management and Health Promotion Strategies
Resources - General
- DDCS Care Provider Bulletins
- DSHS Forms
- Packet Reimbursement Form (07/2025)
- Residential Provider Information Changes Form (Name, Address, etc.)
Training Tools
- Community Residential Training Evaluation
- Participant Toolkit for Residential Services/1163 Books (order #FFDSHS163)
- Residential Training Roster / Reimbursement
- Training and CE Tracking
Tools
- Community Residential Services Quality Assurance Tool
- Community Residential Services Quality Assurance Tool Tracker
- Home Environment QA Tool and Routine Maintenance Schedule
- Hospital Discharge Checklist
- Infection Control/Response Quality Assurance Tool
Transition
Alternative Living Resources
For questions about Companion Homes, please contact:
Valerie Kindschy, Community Residential Services Program Manager
(253) 341-2044
valerie.kindschy@dshs.wa.gov
Companion Homes Resources
For questions about Companion Homes, please contact:
Valerie Kindschy, Community Residential Services Program Manager
(253) 341-2044
valerie.kindschy@dshs.wa.gov
Supported Living, Group Homes, and Group Training Homes Resources
- Supported Living, Group Training Home, and Group Home Program Locator
- Request Certified Community Residential Service and Support Initial Application and Instructions at ccrssapplicationsrequest@dshs.wa.gov
For questions about the Supported Living program, please contact:
Megan Kwak, Community Residential Services
(360) 764-9909
megan.kwak@dshs.wa.gov
For questions about the Group Training Home or Group Home program contact:
AnnMarie DeGroot, Enhanced Community Residential Services Program Manager
(360) 584-7390
AnnMarie.DeGroot@dshs.wa.gov
Residential Quality Assurance Support
The Residential Quality Assurance Unit supports providers statewide with quality assurance needs, including navigating WAC and DDCS Policy, preventing RCS citations, and implementing quality assurance systems. For any questions or support requests, please email residentialqa@dshs.wa.gov, or contact unit staff directly (information below). We will contact you to discuss your needs.
- Compliance & Improvement Specialists – Support with Management of Client Funds, Medicaid/P1 claims, Delivery of Client Supports reviews: Donna Pierson, Sharon Prose
- HQ Residential Quality Assurance Program Manager: Robin Wiseman
- Residential Quality Assurance Program Specialists:
- Region 1: Dan Marshall
- Region 2: Caitlin Thatcher
- Region 3: Mikal Applewhite
If you have any general questions or feedback about HCLA/DDCS Quality Assurance, please contact Residential Quality Assurance Unit Manager Lori Redford.