Washington Health Home Program - Core Training

Health Home Care Coordinator Core Training Materials

In order to become qualified as a Health Home Care Coordinator, eligible staff must complete twelve (12) modules and attend a one-day in-person training. 

Attestation to Register for the One-Day – Please use this document to note the credential of staff and the completion date of each module. This form must be completed in order to register for the in-person training session. Once completed, send the form to the lead trainer for the session staff would like to register for. Interested participants should contact their Lead organization for a training schedule. 

Modules

1. Health Home Fundamentals
2. Six Health Home Services
3. Health Home Tiers
4. PRISM Overview and Access
5. Outreach
6. Health Action Plan (HAP)
7. Motivational Interviewing & SMART Goals
8. Initial Engagement
9. Comprehensive Care Transitions
10. Documentation and QA
11. Health Home Care Coordination
12. Health Home Forms and Documents

Classroom Training Manual

• Section A: Agenda for One-Day Basic Training (Updated Jan 2025)
• PowerPoint Handout (March 2024)
• Training Evaluation

Click on the links below to download training materials in .zip format.

• Section B: Reference (Updated Dec 2023)
• Section C: Forms & Tools (Updated Jul 2025)

Additional Training Information

In an effort to provide a quality training experience for all oncoming Care Coordinators and affiliated staff, the following will be adhered to with no exceptions.:

• Class sizes will be limited to 15 individuals or less and will be filled on a first-come/first-service basis. 
• Registrants being hired as care coordinators will have first priority for training slots.  Affiliated/allied staff can fill remaining slots that are available.
• There will be a 5-business day cutoff period for registering staff for the One-Day Care Coordinator Training.  For example, if a training is scheduled for June 10, no registration requests will be accepted after June 5.  There will be no exceptions to this protocol. 
• Registration slots will not be held for staff in lieu of submitting required training documents (credentials/exception to the rule, Attestation to Attend the One-Day Care Coordinator Training document, etc....).  All required paperwork must be submitted at the time of registration. 
• The 12 training modules MUST be completed prior to submitting for registration.  There are no exceptions to this requirement.