The error message means you are using the wrong SAW (Secure Access Washington) account. If you have more than one SAW account, try to log in to each account. You can only access Gateway with the SAW account you used when you first registered and were approved for access.. The correct SAW account will have Language Testing and Certification Gateway on your list of services from DSHS.
Important Note:
Secure Access is for SAW-related issues ONLY. Please do not email Secure Access for Language Testing and Certification (LTC)-related issues. LTC is always your first point of contact if you have any questions regarding Gateway and test/credential information.
The best way to reach us is by email at dshsct@dshs.wa.gov.
LTC Topics:
LTC list of questions