Economic Services Administration

NEW (8/25/2023): Congress passed a law that enables DSHS to replace some food benefits stolen through skimming, cloning or similar fraudulent activity. Customers who believe they are victims of food benefits theft should submit a claim to have some food benefits replaced. Complete a DSHS Claim of Stolen EBT Benefits form (DSHS 27-225) and learn more here. Customers who had food benefits stolen between Oct. 1, 2022 and Aug. 22, 2023 have until Oct. 22, 2023 to submit a claim. Otherwise, they must submit the claim within 30 days of discovering the loss.

EBT Card Skimming and Phishing Scams Are On The Rise -- Protect Your Account Information
The Department of Social and Health Services is discouraged by scammers targeting debit, credit and EBT card users across the country, especially Washington residents who can least afford to lose vital access to healthy food. It’s devastating to experience this kind of loss at any time but especially during the holiday season and with prices for groceries and goods continuing to climb.

We are aware of cases where people’s EBT cards were accessed and benefits were stolen through skimming and phishing. We are grateful for the opportunity to talk about what we’re doing to combat this and what Washingtonians can to do protect their benefits.

DSHS is investigating with local and federal law enforcement partners, and developing systems to review our data to detect anomalies and red flags. Anyone using any kind of debit, credit or EBT card can be a target for skimming and phishing scams. Unlike credit cards or debit cards issued by financial institutions, EBT cards are not FDIC-insured/guaranteed. Federal and state rules prohibit the replacement of stolen benefits in most circumstances and for most programs, including SNAP/Basic Food benefits. When we detect anomalies and have not already been alerted by clients about potential fraud, we are reaching out to clients directly and suggesting they take steps to protect their accounts.

The best defense against fraud and theft is a good offense, so we urge all EBT card users to protect their account information:

• Keep your EBT card PIN secret. Don’t share it with anyone outside your household. Be sure to cover the keypad when you enter your PIN on a machine.
• Don’t share your EBT card number or PIN with anyone through phone or text. Phishing scams are rampant, especially through text messages.
• Check your EBT account regularly for unauthorized charges. If you notice any, change your PIN immediately to stop any new purchases.
• Check card-reading machines to make sure there’s nothing suspicious laid over the top or attached to the card swiper or keypad. Overlays can be hard to detect but are often bigger than the original machine and may hide parts of the machine.
• Use features offered by Washington's EBT card vendor at ebtEDGE.com to freeze and unfreeze a card as well as block out-of-state and online transactions.

If anyone believes they may be victim of fraud, immediately call the EBT Customer Service line at 888-328-9271 to report the card as stolen. By doing this, the card vendor can deactivate the card and send the client a new card. Also contact local law enforcement if you believe you are the victim of EBT fraud. Once you’ve made a report and have a case number, you can report the theft to DSHS Office of Fraud and Accountability at 800-562-6906 or online. Also report the theft to your local DSHS Community Services Office or call 877-501-2233.