Washington Connection Community Partnership Program

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Washington Connection Community Partner Update: 


The purpose of this announcement is to advise you, the Community Partner, of an upcoming Washington Connection enhancement.  Beginning July 19, 2015 partners designated as a public access site will have their contact information posted to the Washington Connection Public Access Directory in real-time rather than quarterly or semi-annually.


What is the Public Access Directory?

The Public Access Directory has been available on Washington Connection since 2011.  Registered community partners designated with a customer access level of public have their business information displayed on the directory.  Information displayed includes the physical address, phone / FAX numbers, translation services, and website information.  Users of the directory can locate the nearest registered community partner who provides the public with access services to programs offered by the Department of Social and Health Services (DSHS). 


How does this change affect me?

To ensure your organizations service delivery site(s) information is accurately displayed on the Public Access Directory, all registered community partners should log into their partner account and update pertinent information.  If your organization prefers to not be displayed on the Public Access directory, ensure your customer access level is marked as limited.


Review of your account can be done by logging on to Washington Connection using the Director or Supervisor Secure Access Washington (SAW) User IDs.  These IDs were assigned to the organization and service delivery site(s) when initially approved as a partner.  It is recommended that the review and any necessary changes be made by June 30, 2015.


How do I review and update my organizations service delivery site(s) information?

When approving your partnership account, Washington Connection ensured that a minimum of two partner user accounts received privileges to update the organization/service delivery site(s) information.  These privileges were assigned to the person(s) using the Director SAW User ID and the Supervisor SAW User IDs.


A quick and easy step-by-step is available by contacting your Regional Consultant.  In addition, several tutorials are available online to help guide you:

Accounts Tutorial (recommended for Supervisors and subject matter experts)

Understanding Washington Connection Partnerships Tutorial  (recommended for all partners and staff)

Washington Connection online Tutorials (recommended for all users)


Who can I contact if my organization can’t access our Partner Account?

Please refer to your Regional Consultant listed below or IT Support/Contact Us for additional assistance in accessing your partner account.



Regional Consultant Name/E-Mail


1- Eastern Washington



2- King County & North



3- Pierce County & South & West










As we continually work to improve the Washington Connection Community Partner experience, we ask for your prompt attention to this announcement.  Your partnership is important to us and we want to ensure that your information is accurate when the enhancement occurs.   With that, please follow the steps outlined on the attached to ensure your service delivery site(s) information is accurate and displayed according to the service level desired.


Thanks for your partnership!

Upcoming Events

FREE Washington Connection Community Partnership Trainings

Date City Contact
September 16, 2015 Lynnwood Kathy
September 16, 2015 Puyallup Jarret
October 15, 2015 Seattle Kathy
October 15, 2015 Tacoma Jarret
November 19, 2015 Lynnwood Kathy
November 19, 2015 Vancouver Jarret
December 15, 2015 Seattle Kathy
December 17, 2015 Puyallup Jarret











To register for one of the above trainings or receive additional information please contact  your Regional Consultant by clicking on the name adjacent to the training date or by using the email link below.  Please see the  Regional Map to identify your consultant.


Region Regional Consultant Name/E-Mail Phone
1- Eastern Washington Francesca.Naccarato@dshs.wa.gov 509-249-6477
2- North Kathy.Tan@dshs.wa.gov 206-272-2164
3- South and West Jarret.McGill@dshs.wa.gov 253-476-7040




Are you a Paid Basic Food Contractor and have questions?  Please contact:
Bonnie Clark, Basic Food Education and Assistance (Outreach) Program Manager at Bonnie.Clark@dshs.wa.gov

Community Partnership Forum/Webinar | Date TBD

Contact the Program Manager, Stephanie Hill at Stephanie.Hill@dshs.wa.gov  to learn more or be placed on the webinar announcement distribution list.

Partnership in Focus

Are you a Washington Connection Community Partner?  Does your organization have an inspiring community story  or an upcoming event to share?   Would you like to share your short story here?  Please contact Stephanie Hill at (360) 725-4666 or Stephanie.Hill@dshs.wa.gov  for more information.

Are you a Community-based Organization wishing to provide additional services to your customers?

You are invited to join Washington Connection where people can easily and securely learn about and apply for a broad array of services and benefits online such as:  food, cash, and medical assistance; child care subsidies; long-term care services and support; and drug and alcohol treatment.  Washington Connection also provides contact information and links to other services that require a different application process.

Being a partner, you will: periodically receive updated information related to services or features   supported by Washington Connection, have a local contact for your questions, have the opportunity to attend community partnership meetings, network with other organizations, and provide feedback about Washington Connection.  You may also receive technical assistance and marketing materials as needed.

There are two partnership levels that describe the investment you would make to help applicants.

Service Level 1:

Host Organization (assist with one or more of the following functions)

  • Display posters and printed marketing materials about Washington Connection
  • Provide applicants with access to a computer with an icon to Washington Connection on the desktop
  • Provide applicants with assistance in answering questions about the Washington Connection website

Service Level 2:

Assisting Agency

  • Display posters and printed marketing materials about Washington Connection
  • Provide applicants with assistance in completing and submitting the online application (To protect the confidentiality of client information, Assisting Agencies will be required to fill out a Data Share Agreement and Non-Disclosure forms.)

In addition to choosing a service level, your organization must select the type of access you are able to provide:

  • Limited Access   Your address will not be published.  (Provide access toWashington Connection to your customers only.)
  • Public Access   Your address will be published. (Provide access to Washington Connection to the general public.)

To join, simply go to the Washington Connection  site, look for Register as a Community Partner under the "Community partner resources" navigation panel.



Stephanie Hill,
Community Partnership Program Manager

You may also want to visit:

Public Access Directory

Community Partnership Newsletter




Forms & Publications