Washington Connection Community Partnership Program

Latest News / Announcements

July 2016:  Important Message for Washington Connection Partners

Effective July 17, 2016 Community Partners using Washington Connection SAW accounts will be required to enroll in Multi-Factor Adaptive Authentication. This process takes just a couple of minutes, and is required at initial set up or after account unlock request. 

What can you expect?

Adaptive Authentication Enrollment

Adaptive Authentication Enrollment provides an additional layer of security that helps prevent unauthorized people from accessing your confidential information.

The enrollment process begins when you log into Washington Connection with your SAW ID. You will be asked to provide an email address, phone number and answer three challenge questions specific to you. These items can provide a means to identify you when you log in from a computer we don’t recognize.

Once you’ve provided the information for all three enrollment types (email, phone and challenge questions) you’ll be directed to the Enrollment Confirmation page where you will have the opportunity to review and, if necessary, update the enrollment information entered. 

Access Denied

The Access Denied message appears when your identity cannot be verified through either the email, phone or challenge question process. 

If you are unable to verify your identity and receive the Access Denied message, click the link on the page to open the Contact Us/Feedback email.  Be sure to include your SAW ID in the Questions/Comment box of the email.  You will receive a reply within 24 business hours of sending your email.

Need help?

To review the complete step by step instructions with screen prints of the Adaptive Authentication, Identity Verification and Access Denied processes, click here.

Please note:  This process will be required for ALL Washington Connection SAW account users beginning October 17, 2016.

May 2016: New and Improved Community Partnership Training

For the past four years, Washington Connection (WaCon) Community Partnership trainings have been offered to community-based organizations and active partnering agencies on a monthly basis.  These trainings were highly recommended to any interested partner staff, but were not mandatory. 

With recent partner interactions, it became advisable to revise the training material.  With that, we are releasing a new and improved training which promises to enhance the knowledge and skills needed to be successful at managing the Washington Connection Data Share Agreement and Partner Account. 

Who should attend the new and improved training?  Assisting Agency Contract signors and the primary service delivery site (Supervisor) Subject Matter Expert for both Assisting Agencies and Host Organizations are required to attend the new and improved training.

Who is the Subject Matter Expert (SME)?  A SME is the primary DSHS contact (Supervisor) for the service delivery site(s).  The SME will be responsible for maintaining the Partner Account and training agency staff by using the material and knowledge gained from the training.

Why does the WaCon Contract signor need to attend?  The contract signor must attend the training to fully understand the obligations of the contract’s terms and conditions, and contract monitoring requirements.  The signor will also work with the SME to ensure the partner agencies infrastructure is designed to sustain employee transitions.

Is the training mandatory?  Yes, this training is mandatory for all Assisting Agency Contract signors and service delivery site (Supervisor) Subject Matter Experts.

When are the trainings?  The new mandatory training will be provided by WebEx in June and September.

How do I register?  First ask yourself - are you the contract signor or the primary contact (Supervisor) for your service delivery site(s) and is my site a Host Organization or an Assisting Agency?  If you don’t know, call your Consultant.  Use the Consultant contact list to email your intention to attend.  The email should contain:  your full name, email address, phone number; Organization name, service delivery site name, and address; Indicate whether your site is a Host or Assisting partner, and select the date you wish to attend.

A confirmation email will be returned to you with the WebEx call-in information.