Washington Connection Community Partnership Program

Latest News / Announcements

July 2016:  Important Message for Washington Connection Partners

Effective July 17, 2016 Community Partners using Washington Connection SAW accounts will be required to enroll in Multi-Factor Adaptive Authentication. This process takes just a couple of minutes, and is required at initial set up or after account unlock request. 

What can you expect?

Adaptive Authentication Enrollment

Adaptive Authentication Enrollment provides an additional layer of security that helps prevent unauthorized people from accessing your confidential information.

The enrollment process begins when you log into Washington Connection with your SAW ID. You will be asked to provide an email address, phone number and answer three challenge questions specific to you. These items can provide a means to identify you when you log in from a computer we don’t recognize.

Once you’ve provided the information for all three enrollment types (email, phone and challenge questions) you’ll be directed to the Enrollment Confirmation page where you will have the opportunity to review and, if necessary, update the enrollment information entered. 

Access Denied

The Access Denied message appears when your identity cannot be verified through either the email, phone or challenge question process. 

If you are unable to verify your identity and receive the Access Denied message, click the link on the page to open the Contact Us/Feedback email.  Be sure to include your SAW ID in the Questions/Comment box of the email.  You will receive a reply within 24 business hours of sending your email.

Need help?

To review the complete step by step instructions with screen prints of the Adaptive Authentication, Identity Verification and Access Denied processes, click here.

Please note:  This process will be required for ALL Washington Connection SAW account users beginning October 17, 2016.


May 2016: New and Improved Community Partnership Training

For the past four years, Washington Connection (WaCon) Community Partnership trainings have been offered to community-based organizations and active partnering agencies on a monthly basis.  These trainings were highly recommended to any interested partner staff, but were not mandatory. 

With recent partner interactions, it became advisable to revise the training material.  With that, we are releasing a new and improved training which promises to enhance the knowledge and skills needed to be successful at managing the Washington Connection Data Share Agreement and Partner Account. 

Who should attend the new and improved training?  Assisting Agency Contract signors and the primary service delivery site (Supervisor) Subject Matter Expert for both Assisting Agencies and Host Organizations are required to attend the new and improved training.

Who is the Subject Matter Expert (SME)?  A SME is the primary DSHS contact (Supervisor) for the service delivery site(s).  The SME will be responsible for maintaining the Partner Account and training agency staff by using the material and knowledge gained from the training.

Why does the WaCon Contract signor need to attend?  The contract signor must attend the training to fully understand the obligations of the contract’s terms and conditions, and contract monitoring requirements.  The signor will also work with the SME to ensure the partner agencies infrastructure is designed to sustain employee transitions.

Is the training mandatory?  Yes, this training is mandatory for all Assisting Agency Contract signors and service delivery site (Supervisor) Subject Matter Experts.

When are the trainings?  The new mandatory training will be provided by WebEx in June and September.

How do I register?  First ask yourself - are you the contract signor or the primary contact (Supervisor) for your service delivery site(s) and is my site a Host Organization or an Assisting Agency?  If you don’t know, call your Consultant.  Use the Consultant contact list to email your intention to attend.  The email should contain:  your full name, email address, phone number; Organization name, service delivery site name, and address; Indicate whether your site is a Host or Assisting partner, and select the date you wish to attend.

A confirmation email will be returned to you with the WebEx call-in information.

Contact Information Date(s)

Region 1 - Francesca Naccarato


November 2, 2016

Region 2 - Anh Ong 


November 15, 2016

December 8, 2016

Region 3 - Jarret McGill


October 24, 2016

November 9, 2016

December 14, 2016


Upcoming Events


Watch for upcoming announcements...



Contact your Regional Consultant by clicking on the appropriate email address link below.  Please see the  Regional Map to identify your consultant.

Region Regional Consultant Name/E-Mail Phone
1- Eastern Washington Francesca.Naccarato@dshs.wa.gov 509-249-6477
2- North Anh.Ong@dshs.wa.gov 425-412-2799
3- South and West Jarret.McGill@dshs.wa.gov 253-476-7037




Are you a Paid Basic Food Contractor and have questions?  Please contact:
Bonnie Clark, Basic Food Education and Assistance (Outreach) Program Manager at Bonnie.Clark@dshs.wa.gov

Partnership in Focus

Are you a Washington Connection Community Partner?  Does your organization have an inspiring community story  or an upcoming event to share?   Would you like to share your short story here?  Please contact Stephanie Hill at (360) 725-4666 or Stephanie.Hill@dshs.wa.gov  for more information.

Are you a Community-based Organization wishing to provide additional services to your customers?

You are invited to join Washington Connection where people can easily and securely learn about and apply for a broad array of services and benefits online such as:  food, cash, and medical assistance; child care subsidies; long-term care services and support; and drug and alcohol treatment.  Washington Connection also provides contact information and links to other services that require a different application process.

Being a partner, you will: periodically receive updated information related to services or features   supported by Washington Connection, have a local contact for your questions, have the opportunity to attend community partnership meetings, network with other organizations, and provide feedback about Washington Connection.  You may also receive technical assistance and marketing materials as needed.

There are two partnership levels that describe the investment you would make to help applicants.

Service Level 1:

Host Organization (assist with one or more of the following functions)

  • Display posters and printed marketing materials about Washington Connection
  • Provide applicants with access to a computer with an icon to Washington Connection on the desktop
  • Provide applicants with assistance in answering questions about the Washington Connection website

Service Level 2:

Assisting Agency

  • Display posters and printed marketing materials about Washington Connection
  • Provide applicants with assistance in completing and submitting the online application (To protect the confidentiality of client information, Assisting Agencies will be required to fill out a Data Share Agreement and Non-Disclosure forms.)

In addition to choosing a service level, your organization must select the type of access you are able to provide:

  • Limited Access   Your address will not be published.  (Provide access toWashington Connection to your customers only.)
  • Public Access   Your address will be published. (Provide access to Washington Connection to the general public.)

To join, simply go to the Washington Connection  site, look for Register as a Community Partner under the "Community partner resources" navigation panel.



Stephanie Hill,
Community Partnership Program Manager

You may also want to visit:

Public Access Directory

Community Partnership Newsletter




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