Latest News / Announcements
July 2016: Important Message for Wasington Connection Partners
Effective July 17, 2016 Community Partners using Washington Connection SAW accounts will be required to enroll in Multi-Factor Adaptive Authentication. This process takes just a couple of minutes, and is required at initial set up or after account unlock request.
What can you expect?
Adaptive Authentication Enrollment
Adaptive Authentication Enrollment provides an additional layer of security that helps prevent unauthorized people from accessing your confidential information.
The enrollment process begins when you log into Washington Connection with your SAW ID. You will be asked to provide an email address, phone number and answer three challenge questions specific to you. These items can provide a means to identify you when you log in from a computer we don’t recognize.
Once you’ve provided the information for all three enrollment types (email, phone and challenge questions) you’ll be directed to the Enrollment Confirmation page where you will have the opportunity to review and, if necessary, update the enrollment information entered.
The Access Denied message appears when your identity cannot be verified through either the email, phone or challenge question process.
If you are unable to verify your identity and receive the Access Denied message, click the link on the page to open the Contact Us/Feedback email. Be sure to include your SAW ID in the Questions/Comment box of the email. You will receive a reply within 24 business hours of sending your email.
To review the complete step by step instructions with screen prints of the Adaptive Authentication, Identity Verification and Access Denied processes, click here.
Please note: This process will be required for ALL Washington Connection SAW account users beginning October 17, 2016.
June 2016: EBT System Outage
Community Services Division (CSD) is converting all EBT services from JPMorgan to Fidelity Information Systems (FIS) in mid-July. Our goal is to make this change seamless to clients; however, as with any system conversion there may be some unavoidable impacts. CSD is asking for your support and partnership in communicating this change to clients who may not be reached through our traditional communication methods.
EBT conversion is a three day process that begins the evening of Friday, July 15th and will end the morning of Sunday, July 17th. The EBT system will be down for approximately 10 hours during conversion weekend. The outage will start Saturday, July 16th at 10 PM and will end around 8 AM Sunday, July 17th. During this period clients will not be able to access their benefits at any merchant or ATM location. Once the system is back up, clients will have full access to their cash and food benefits. All client cards will continue to work as they did in the JPMorgan system, and there will be no mass reissuance of EBT cards.
Notification of this outage period will be sent to all active cash and food clients, as well as closed cases with more than $10 remaining in their EBT accounts. We have also developed a press release and will include this information on the customer service phone lines, as well as the DSHS website, Facebook and Twitter accounts. In addition to these mediums, we are asking for your assistance in getting the word out to our shared clients so they are able to access the benefits they need prior to the 10 hour outage window.
If clients have additional questions, they should contact the Customer Service Contact Center at 1-877-501-2233 or visit their local CSO.
May 2016: New and Improved Community Partnership Training
For the past four years, Washington Connection (WaCon) Community Partnership trainings have been offered to community-based organizations and active partnering agencies on a monthly basis. These trainings were highly recommended to any interested partner staff, but were not mandatory.
With recent partner interactions, it became advisable to revise the training material. With that, we are releasing a new and improved training which promises to enhance the knowledge and skills needed to be successful at managing the Washington Connection Data Share Agreement and Partner Account.
Who should attend the new and improved training? Assisting Agency Contract signors and the primary service delivery site (Supervisor) Subject Matter Expert for both Assisting Agencies and Host Organizations are required to attend the new and improved training.
Who is the Subject Matter Expert (SME)? A SME is the primary DSHS contact (Supervisor) for the service delivery site(s). The SME will be responsible for maintaining the Partner Account and training agency staff by using the material and knowledge gained from the training.
Why does the WaCon Contract signor need to attend? The contract signor must attend the training to fully understand the obligations of the contract’s terms and conditions, and contract monitoring requirements. The signor will also work with the SME to ensure the partner agencies infrastructure is designed to sustain employee transitions.
Is the training mandatory? Yes, this training is mandatory for all Assisting Agency Contract signors and service delivery site (Supervisor) Subject Matter Experts.
When are the trainings? The new mandatory training will be provided by WebEx in June and September.
How do I register? First ask yourself - are you the contract signor or the primary contact (Supervisor) for your service delivery site(s) and is my site a Host Organization or an Assisting Agency? If you don’t know, call your Consultant. Use the Consultant contact list to email your intention to attend. The email should contain: your full name, email address, phone number; Organization name, service delivery site name, and address; Indicate whether your site is a Host or Assisting partner, and select the date you wish to attend.
A confirmation email will be returned to you with the WebEx call-in information.
Assisting Agency Training Dates & Times
Host Organization Training Dates & Times
September 20, 2016 at 9am – 12:30
September 20, 2016 at 2pm – 3:30
September 21, 2016 at 1:30pm – 5
September 21, 2016 at 10am – 11:30
Watch for upcoming announcements...
Contact your Regional Consultant by clicking on the appropriate email address link below. Please see the Regional Map to identify your consultant.
|Region||Regional Consultant Name/E-Mail||Phone|
|1- Eastern Washington||Francesca.Naccarato@dshs.wa.gov||509-249-6477|
|3- South and West||Jarret.McGill@dshs.wa.gov||253-476-7037|
|Are you a Paid Basic Food Contractor and have questions? Please contact:|
|Bonnie Clark, Basic Food Education and Assistance (Outreach) Program Manager at Bonnie.Clark@dshs.wa.gov|
Community Partnership Forum/Webinar | Date TBD
Contact the Program Manager, Stephanie Hill at Stephanie.Hill@dshs.wa.gov to learn more or be placed on the webinar announcement distribution list.
Partnership in Focus
Are you a Washington Connection Community Partner? Does your organization have an inspiring community story or an upcoming event to share? Would you like to share your short story here? Please contact Stephanie Hill at (360) 725-4666 or Stephanie.Hill@dshs.wa.gov for more information.
Are you a Community-based Organization wishing to provide additional services to your customers?
You are invited to join Washington Connection where people can easily and securely learn about and apply for a broad array of services and benefits online such as: food, cash, and medical assistance; child care subsidies; long-term care services and support; and drug and alcohol treatment. Washington Connection also provides contact information and links to other services that require a different application process.
Being a partner, you will: periodically receive updated information related to services or features supported by Washington Connection, have a local contact for your questions, have the opportunity to attend community partnership meetings, network with other organizations, and provide feedback about Washington Connection. You may also receive technical assistance and marketing materials as needed.
There are two partnership levels that describe the investment you would make to help applicants.
Service Level 1:
Host Organization (assist with one or more of the following functions)
- Display posters and printed marketing materials about Washington Connection
- Provide applicants with access to a computer with an icon to Washington Connection on the desktop
- Provide applicants with assistance in answering questions about the Washington Connection website
Service Level 2:
- Display posters and printed marketing materials about Washington Connection
- Provide applicants with assistance in completing and submitting the online application (To protect the confidentiality of client information, Assisting Agencies will be required to fill out a Data Share Agreement and Non-Disclosure forms.)
In addition to choosing a service level, your organization must select the type of access you are able to provide:
- Limited Access Your address will not be published. (Provide access toWashington Connection to your customers only.)
- Public Access Your address will be published. (Provide access to Washington Connection to the general public.)
To join, simply go to the Washington Connection site, look for Register as a Community Partner under the "Community partner resources" navigation panel.
Community Partnership Program Manager
You may also want to visit:
Community Partnership Newsletter
- Online Application Tutorial
- Understanding Washington Connection Partnerships
- Multi-Factor Adaptive Authentication