Online Community Services Office (CSO)

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Community Services Offices open to full on-demand, in-person services on Feb. 28

Policy changes in response to COVID-19

In person at your local Community Services Office and by phone through the Customer Service Contact Center at 877-501-2233, you can: 

  • Apply for benefits or complete eligibility review without filling out a paper or online form.
  • 9 a.m. to 4 p.m.: Pick up an EBT card in the office.
  • Before 3 p.m.: Complete an interview for benefits (application/eligibility review/mid-certification review).
  • Get case information or report changes.
  • Request a replacement EBT card.
  • Reach a case manager or social worker.

Customers may continue to drop off paperwork via drop boxes, where available. Paperwork will be picked up daily and routed for processing. A new option allows customers to email verification documents using the MyDocs Attachment service option by creating a Secure Email Portal Account. Call the Customer Service Contact Center at 877-501-2233 if you need help with MyDocs. Currently, our system is not allowing new enrollees for this service. Check back here for updates. (Translations: CambodianChineseKoreanLaotianRussianSpanishVietnamese)

Services available online at

  • Clients can submit applications, reviews and mid-certifications online for program assistance. They can also report changes and find other local services.

A Guide to Services

Local Community Services Offices provide many DSHS services. Your local CSO can provide you with details about these services and how to apply for them.

This website can also help you:

Community Services Division provides programs to support the mission of the Department of Social and Health Services. When we provide services, we work diligently to honor our commitment to our customers.

Apply Online -- DSHS Online Application for Benefits

Use the DSHS Online Application at to:


The Earned Income Tax Credit (or EITC) is for people who earn low-to-moderate incomes. EITC can reduce a worker's taxes and result in a refund. This means working families and individuals in Washington can keep more of what they earn. After January 15 Call 2-1-1 or 1-877-211-9274 Ask for Free Tax Prep.