Online Community Services Office (CSO)

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Policy changes in response to COVID-19

Effective March 26, 2020. Full services are also available by phone through the Customer Service Contact Center at 877-501-2233:

  • Apply for benefits or complete eligibility review without filling out a paper or online form
  • Complete an interview for benefits
  • Get case information or report changes
  • Complete a mid-certification review
  • Request a replacement EBT card
  • Reach a case manager or social worker

Please note that as of Nov. 15, 2021, CSO lobbies are open for the following limited services:

  • Pick up Electronic Benefit Transfer cards, authorized bus passes and gas cards between 10 a.m. – 2 p.m.
  • Pick up Consent and Interim Assistance Reimbursement Agreement forms for the ABD application process, when the individual has general delivery mail services or participates in the Address Confidentiality Program between 10 a.m. – 2 p.m.
  • Pick up preauthorized WorkFirst support service vouchers between 8 a.m. – 4:30 p.m.
  • Pick up verification such as a copy of photo ID, DSHS letters or receipt of public assistance to apply for a reduced-price ID card with the Dept. of Licensing between 8 a.m.  – 5 p.m.
  • Customers who do not have access to a phone may use the CSO lobby phones between 8 a.m. – 4 p.m. to connect directly to the Customer Service Contact Center.
  • Customers who do not have access to a computer may use CSO lobby computers to access WashingtonConnection.org online services between 8 a.m. – 5 p.m. 

Customers may continue to drop off paperwork via drop boxes, where available. Paperwork will be picked up daily and routed for processing. A new option allows customers to email verification documents using the MyDocs Attachment service option by creating a Secure Email Portal Account. Call the Customer Service Contact Center at 877-501-2233 if you have questions, need help or would like to receive an invitation to participate in this service. (Translations: CambodianChineseKoreanLaotianRussianSpanishVietnamese)

Services available online at WashingtonConnection.org

  • Clients can submit applications, reviews and mid-certifications online for program assistance. They can also report changes and find other local services.

A Guide to Services

Local Community Services Offices provide many DSHS services. Your local CSO can provide you with details about these services and how to apply for them.

This website can also help you:

Community Services Division provides programs to support the mission of the Department of Social and Health Services. When we provide services, we work diligently to honor our commitment to our customers.

Apply Online -- DSHS Online Application for Benefits

Use the DSHS Online Application at https://www.washingtonconnection.org to:

EITC

The Earned Income Tax Credit (or EITC) is for people who earn low-to-moderate incomes. EITC can reduce a worker's taxes and result in a refund. This means working families and individuals in Washington can keep more of what they earn. After January 15 Call 2-1-1 or 1-877-211-9274 Ask for Free Tax Prep.