Online Community Services Office (CSO)

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Policy changes in response to COVID-19

Effective March 26, 2020. Full services are also available by phone through the Customer Service Contact Center at 877-501-2233:

  • Apply for benefits or complete eligibility review without filling out a paper or online form
  • Complete an interview for benefits
  • Get case information or report changes
  • Complete a mid-certification review
  • Request a replacement EBT card
  • Reach a case manager or social worker

A few in-person services are available in CSO lobbies for a limited number of customers to pick up:

  • An EBT card, when the individual has general delivery mail services only and for certain expedited food recipients. All other EBT cards will be mailed from the vendor or through a local office mail process. Clients may contact EBT Customer Service at 888-328-9271 for EBT card replacements.
  • Emergency support services, when mailing those services is not an option.
  • Consent form for the ABD application process, when the individual has general delivery mail services or participates in the Address Confidentiality Program.

Customers may continue to drop off paperwork via drop boxes, where available. Paperwork will be picked up daily and routed for processing. A new option allows customers to email verification documents using the MyDocs Attachment service option by creating a Secure Email Portal Account. Call the Customer Service Contact Center at 877-501-2233 if you have questions, need help or would like to receive an invitation to participate in this service. (Translations: CambodianChineseKoreanLaotianRussianSpanishVietnamese)

Services available online at WashingtonConnection.org

  • Clients can submit applications, reviews and mid-certifications online for program assistance. They can also report changes and find other local services.

A Guide to Services

Local Community Services Offices provide many DSHS services. Your local CSO can provide you with details about these services and how to apply for them.

This website can also help you:

Community Services Division provides programs to support the mission of the Department of Social and Health Services. When we provide services, we work diligently to honor our commitment to our customers.

Apply Online -- DSHS Online Application for Benefits

Use the DSHS Online Application at https://www.washingtonconnection.org to:

EITC

The Earned Income Tax Credit (or EITC) is for people who earn low-to-moderate incomes. EITC can reduce a worker's taxes and result in a refund. This means working families and individuals in Washington can keep more of what they earn. After January 15 Call 2-1-1 or 1-877-211-9274 Ask for Free Tax Prep.