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Policy changes in response to COVID-19
Services are available at your local Community Services Office and by phone through the Customer Service Contact Center at 877-501-2233:
TTY/TDD users dial 1-800-833-6384 for Washington Relay Service.
- Apply for benefits or submit documents.
- 9 a.m. to 4 p.m.: Pick up an EBT card in the office.
- Before 3 p.m.: Complete an interview for benefits (application/eligibility review/mid-certification review).
- Get case information or report changes.
- Request a replacement EBT card.
- Reach a WorkFirst case manager or social worker.
Agents are available 9 a.m.-5 p.m. Monday through Friday. Interview hours are 9 a.m.-3 p.m. Self-Service features are available 24 hours a day, seven days a week. Click on Office Locator for more information on the Community Services Office nearest you.
Our highest call volume times are between the hours of 11 a.m. and 3 p.m., Mondays and on the first and last three work days of the month. If you call during these times, you may experience delays in speaking with an agent.
Services available online at WashingtonConnection.org:
- Clients can submit applications, reviews and mid-certifications online for program assistance. They can also report changes and find other local services.
Self-service options available 24 hours a day over the phone at 877-501-2233:
- Verify your case status.
- Confirm if the documents you submitted have been received and processed.
- Check appointment times.
- Hear your benefit amounts and balances.
- Get answers to frequently asked questions.