Community Services Office

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Do I Qualify for Services? 

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Policy changes in response to COVID-19

Services are available at your local Community Services Office and by phone through the Customer Service Contact Center at 877-501-2233:
TTY/TDD users dial 1-800-833-6384 for Washington Relay Service.

8 a.m. to 2 p.m.:

  • Complete interviews for cash or food (application/eligibility review/mid-certification review).
  • Report changes for any of your benefits.
  • WorkFirst/Social Services Case Management.

After 2 p.m.:

  • Attend previously scheduled appointments with a case manager.
  • Access to a navigator to help answer questions.

Services available at a CSO only:

  • Pick up EBT cards between 9 a.m. and 4 p.m.
  • Submit documents or applications for benefits between 8 a.m. and 5 p.m.
  • Public computers are located in the office lobbies for DSHS business use, including online access to Working Connections Child Care services.

Agents are available 8 a.m.-5 p.m. Monday through Friday. Self-Service features are available 24 hours a day, seven days a week. Click on Office Locator for more information on the Community Services Office nearest you.