Community Services Office


Did you know that you can now complete the majority of your DSHS business online or via phone?

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Policy changes in response to COVID-19

Effective March 26, 2020. Full services are also available by phone through the Customer Service Contact Center at 877-501-2233:

  • Apply for benefits or complete eligibility review without filling out a paper or online form
  • Complete an interview for benefits
  • Get case information or report changes
  • Complete a mid-certification review
  • Request a replacement EBT card
  • Reach a WorkFirst case manager or social worker

A few in-person services are available in CSO lobbies for a limited number of customers to pick up:

  • An EBT card, when the individual has general delivery mail services only and for certain expedited food recipients. All other EBT cards will be mailed from the vendor or through a local office mail process. Clients may contact EBT Customer Service at 888-328-9271 for EBT card replacements.
  • Emergency support services, when mailing those services is not an option.

 Customers may continue to drop off paperwork via drop boxes, where available. Paperwork will be picked up daily and routed for processing. 

Services available online at

  • Clients can submit applications, reviews and mid-certifications online for program assistance. They can also report changes and find other local services.

Services Available Online

Click here to apply for Services

Apply for benefits, submit your review or report changes anytime! You can access these services from anywhere with online access -- such as a home computer, local library or community center.

Phone |877-501-2233

Phone services will be available from 8 a.m. - 5 p.m. every business day. Call us at 877-501-2233 Monday - Friday. Hours for interviews are 8 a.m. - 3 p.m.

Our highest volume times are between the hours of 11 a.m. and 3 p.m., on Mondays and on the first and last three workdays of the month. If you call during these times, you may experience delays.

By calling this number, you can:

  • Get information and report changes about any of your benefits
  • Before 3 p.m.: Complete your interview for cash or food (application/eligibility review/mid-certification review)
  • Do your review for medical
  • Request an EBT Replacement Card
  • Access our automated Answer Phone system 24 hours a day

In-person (locate an office near you)

Walk-in services are  available from 8 a.m. to 5 p.m. every business day. Customers applying for benefits who check in by 3 p.m. will be served that day. Lobby Navigators are  available until 5 p.m. to assist customers with routine items, such as paperwork drop off and online services.

Hours of operation: Monday - Friday 8 a.m. to 5 p.m.
Same day application services: Monday - Friday 8 a.m. to 3 p.m.
EBT issuance: Monday - Friday 10 a.m. to 2 p.m.
Replacement EBT cards are issued by mail. Call 1-888-328-9271 to request a replacement card.

Services available in your local office

Remember, most of the following services can also be completed online or by phone:

  • Apply for benefits or submit documents.
  • Before 3 p.m.: Complete your interview for cash or food (application/eligibility review/mid-certification review).
  • Report changes for any of your benefits.
  • WorkFirst/Social Services Case Management.

Computers are located in the office lobbies for DSHS business use, WorkSource Job Seeker and Washington Apple Healthcare Monday - Friday, 8 a.m. to 5 p.m. Click here to locate an office near you.