Community Services Office

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Did you know that you can now complete the majority of your DSHS business online or via phone?

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Policy changes in response to COVID-19

Effective March 26, 2020. Full services are also available by phone through the Customer Service Contact Center at 877-501-2233:

  • Apply for benefits or complete eligibility review without filling out a paper or online form
  • Complete an interview for benefits
  • Get case information or report changes
  • Complete a mid-certification review
  • Request a replacement EBT card
  • Reach a WorkFirst case manager or social worker

A few in-person services are available in CSO lobbies for a limited number of customers to pick up:

  • An EBT card, when the individual has general delivery mail services only and for certain expedited food recipients. All other EBT cards will be mailed from the vendor or through a local office mail process. Clients may contact EBT Customer Service at 888-328-9271 for EBT card replacements.
  • Emergency support services, when mailing those services is not an option.

Customers may continue to drop off paperwork via drop boxes, where available. Paperwork will be picked up daily and routed for processing. A new option allows customers to email verification documents using the MyDocs Attachment service option by creating a Secure Email Portal Account. Call the Customer Service Contact Center at 877-501-2233 if you have questions, need help or would like to receive an invitation to participate in this service. (Translations: CambodianChineseKoreanLaotianRussianSpanishVietnamese)

Services available online at WashingtonConnection.org

  • Clients can submit applications, reviews and mid-certifications online for program assistance. They can also report changes and find other local services.

Services Available Online

Click here to apply for Services

Apply for benefits, submit your review or report changes anytime! You can access these services from anywhere with online access -- such as a home computer, local library or community center.

Phone |877-501-2233

Agents are available 8 a.m.-5 p.m. Monday through Friday. Interview hours are 8 a.m.-3 p.m. Self-Service features are available 24 hours a day seven days a week.

Our highest volume times are between the hours of 11 a.m. and 3 p.m., Mondays and on the first and last three work days of the month. If you call during these times, you may experience delays in speaking with an agent.

By calling this number, you can:

  • Get answers to frequently asked questions
  • Get information and report changes about any of your benefits
  • Before 3 p.m.:  Complete your review for interview for cash or food (applications, eligibility reviews, mid-certification reviews), connect with a case manager or social service specialist *effective December 30, 2020
  • Do your review for medical
  • Request an EBT replacement card
  • Access self-service features 24 hours a day