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Services are available at your local Community Services Office and by phone through the Customer Service Contact Center at 877-501-2233:
TTY/TDD users dial 1-800-833-6384 for Washington Relay Service.
8 a.m. to 2 p.m.:
- Complete interviews for cash or food (application/eligibility review/mid-certification review).
- Report changes for any of your benefits.
- WorkFirst/Social Services Case Management.
After 2 p.m.:
- Attend previously scheduled appointments with a case manager.
- Access to a navigator to help answer questions.
Services available at a CSO only:
- Pick up EBT cards between 9 a.m. and 4 p.m.
- Submit documents or applications for benefits between 8 a.m. and 5 p.m.
- Public computers are located in the office lobbies for DSHS business use, including online access to Working Connections Child Care services.
Agents are available 8 a.m.-5 p.m. Monday through Friday. Self-Service features are available 24 hours a day, seven days a week. Click on Office Locator for more information on the Community Services Office nearest you.