Why did the CE credit I submitted in Gateway get denied?

Possible reasons why your CE credit submission was denied:                       

• You did not upload the certificate of completion.
• The certificate you uploaded cannot be opened. It must be in PDF, Word, or picture (e.g., .jpg or .png) format.
• The certificate of completion you uploaded is incomplete.
• Activity date does not match the date on the certificate of completion.
• The CE activity has already been approved for credit. You will receive credits for any given activity only once within the four-year cycle of your credential. 

When your CE credit submission has been denied, you must re-add the activity, correct the error as indicated on the reason for denial, and reupload the certificate of completion.                

For detailed instructions on how to add an activity and upload a certificate of completion, please refer to Section 4.7 of the LTC Gateway User Manual.