Utility Chart

​Revised April 20, 2026

  • SUA - Allowed if incurred or expected heating or cooling utility costs by an assistance unit (AU) in the residence.
  • LUA - Allowed for each AU if incurred or expected two utility costs, and do not qualify for SUA.
  • TUA - Allowed for each AU that has a separate phone service if this is the only utility bill for an AU.
  • ZUA - Used for households that report no utility costs.

Always code ACES with the household’s actual circumstances. Eligibility for SUA through Heat and Eat, or through a contracted agency with Department of Commerce, will be automatically determined once the case is approved.

LIVING SITUATION HOW BILLED FOR UTILITY COSTS ELIGIBILITY
One AU

One Residence

 One Meter -
  • AU gets bill
 SUA if AU has heating / cooling costs; or
LUA, TUA or ZUA if AU has no heating / cooling costs.
Two AUs

One Residence

 One Meter -
  • AU A gets bill; and
  • AU B pays share of bill to AU A
 Each AU gets SUA; or
Each AU gets LUA/TUA.
One Meter -
  • Off-site landlord gets bill(s) including heating costs
 Each AU gets TUA if each has phone service

For LIHEAP payment eligibility please see the Heat and Eat section.