If you’ve have left a message for the supervisor but still haven’t been contacted within two – three business days, you can speak with the Area Administrator (AA). If the AA has not responded within two to three business days you can contact the Deputy Regional Administrator (DRA). The AA and DRAs’ contact information is on the CA staff directory on our website: https://fortress.wa.gov/dshs/ca/employeedirectory. The office receptionist can also connect you to the right person.
Another resource to you is the regional fiduciary; this person handles the processing of all financial paperwork for the region. The fiduciary can be contacted at any point after you have contacted the child’s assigned worker and have not received a response. The office receptionist can direct your call to the fiduciary.