Federal Way Community Services Office

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Federal Way Community Services Office

616 S 348th St
Federal Way, WA 98003

Contact Us

Primary Phone: (877) 501-2233
TTY: (800) 833-6384
Fax: (888) 338-7410
Service Hours: 
Monday
8:00am - 5:00pm
Tuesday
8:00am - 5:00pm
Wednesday
8:00am - 5:00pm
Thursday
8:00am - 5:00pm
Friday
8:00am - 5:00pm
Location Services: 

In order to provide a safe environment for customers and staff, we require everyone to self-screen against COVID symptoms, sign in, practice social distancing and wear a mask.

All services are available by phone at 877-501-2233.  Please note that lobbies are open for the following limited services:

  • Pick up an Electronic Benefit Transfer card, authorized bus passes and gas cards between 10 a.m. - 2 p.m.
  • Pick up preauthorized WorkFirst support service vouchers between 8 a.m. - 4:30 p.m.
  • Pick up verification such as a copy of photo ID, DSHS letters or receipt of public assistance to apply for a reduced-price ID card with the Dept. of Licensing between 8 a.m. - 5 p.m.
  • Customers who do not have access to a phone may use the CSO lobby phones between 8 a.m. - 4 p.m. to connect directly to the Customer Service Contact Center.
  • Customers who do not have access to a computer may use CSO lobby computers to access WashingtonConnection.org online services between 8 a.m. - 5 p.m.

For information about the different ways to apply for services, click: How to apply for services.

What to Bring with You: 

Proof of identity is needed to pick up EBT cards, WorkFirst support services, bus passes and gas cards.

Proof of identity is needed to pick up EBT cards, WorkFirst support services, bus passes and gas cards.