DDA case resource manager gets creative with food

Release Date: 
April 21, 2020

I was happy I could help her. These times call for creative measures.

Amy Ballard, case resource manager, received a worrisome call in late March from a client stating her caregiver left a voicemail that she would not be returning to work. The caregiver was going to be staying at home self-quarantining because she has a cough.

The client depends on her caregiver to take her to the local food bank every week to keep food in the house. Amy called the caregiver, who verified she would not be returning, and would likely be applying for unemployment after two weeks of self-quarantine.

Next Amy called the Hoquiam Food Bank. Their hours were limited, but Amy managed to make her way over and pick up groceries for the client who lives a few blocks from Amy’s home.

Although Amy was in the process of helping the client find another caregiver, she knew it would never happen in time to make the two-hour availability at the food bank. The client has no car and her elderly mother is at home due to COVID-19.

“I was able to get the food,” said Amy, who wore gloves and kept her social distance when I delivering the groceries to her door. “She was very thankful and I was happy I could help her. These times call for creative measures.”