Frequently Asked Questions

Welcome to DSHS Facilities, Finance and Analytics Administration's Frequently Asked Questions! Below you may search by topics such as information for bidders and question about our Language Testing and Certification Program, and Background Checks.

The solicitation document and subsequent amendments contain all of the information and directions necessary to participate in the procurement process. Be sure to read the entire document. It is important to follow all of the directions and meet all deadlines.

Contact staff at the local office that authorized the service in question.  The local office controls what is authorized and can make needed corrections.

The Interim Fingerprint Check Notification is a preliminary notification in the Fingerprint-based background check process.  The Interim Fingerprint Check Notification is provided once a Washington State Name and Date of Birth Check is completed prior to the applicant being fingerprinted.  Based on the Interim Fingerprint Check Notification results, take the appropriate action.  If the Applicant/Employee is NOT disqualified and you wish to complete the fingerprint-based check, the applicant MUST schedule the fingerprinting appointment as soon as possible after receiving the Interim Fingerprint Check Notification. The Interim is NOT the final Fingerprint Result Notification. 

 

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A certified translator is a person who has passed the required DSHS written translation examination, or has passed the American Translators Association written translation examination, AND has completed the DSHS required orientation and professional ethics training.

You may send your request to us in writing or via e-mail  with the following information: your full name, last four of your social security number, language, current mailing address and phone number. Please indicate certificate (medical, social service, or translator) or authorization (medical, social) type.

The schedule for each procurement is located in the solicitation document. DSHS reserves the right to revise the schedule and will post notice of any such changes on WEBS and on the DSHS web site by issuing an amendment. 

  • Payees who are authorized for SSPS invoiced services, and
  • Payees whose invoice is dated within the last six months (see date in upper right hand corner of invoice)

Submit your SSPS invoice for payment or inquire about a submitted invoice

The Invoice Express toll free number is 1-888-461-8855, and is printed at the top of every SSPS invoice.

An operator is available during normal business hours if the caller has problems, however SSPS staff cannot submit your invoice information for you.

Features:

  • Callers may choose either English or Spanish voice prompts.
  • Callers may choose to complete an entire invoice, or to complete selected pages of their invoice.
  • Callers may choose to check on the status of an invoice.
  • Callers may use the toll free line any time of day or night.

Helpful Information about Invoice Express

View the Invoice Express Brochure (DSHS 22-369 PDF)

Yes, same day appointments are possibly available. Your personal information must be sent to IDEMIA (formerly MorphoTrust) for validation before you can schedule an appointment. The applicant information is sent to IDEMIA after the entity selects proceed to fingerprints in the Background Check System (BCS).  Applicant information takes about 20 minutes to upload on IDEMIA's scheduling website / call center after the proceed to fingerprint selection.

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For DSHS bilingual staff, please call 360-664-6038 to schedule your test. You should learn more about what kind of tests are available, what kind of questions are in the test, and other test-related information before you register for a test. Detailed test-related information and registration policies are included in the Examination Manual. Once you know what tests you need to register for, please follow the steps in the how to schedule a test online. For step-by-step guides, please refer to the following : Written Test Scheduling GuideOral Test Scheduling Guide / Translator Test Scheduling Guide.

All policies applying to testing and certification are included in the Examination Manual. The same policies can also be found in the Washington Administrative Code (WAC 388-03). You can find the answer to your specific question in either document.

Upon release of any solicitation document, all communications concerning the procurement must be directed only to the coordinator identified in the solicitation document. Any communication directed to DSHS staff other than the coordinator may result in disqualification.

Any oral communications will be considered unofficial and non-binding to DSHS. Bidders should rely only on written statements issued by the coordinator.

All questions should be in writing to the coordinator and may be sent through fax, U.S. mail or email. Questions will be accepted until the date set forth in the solicitation document schedule.

Questions and Answers will be in the form of an amendment to the solicitation document.

  • Invoice Express is a way to submit an invoice using a touch-tone phone.
  • Several days of processing time are saved when you use Invoice Express.
  • For each line of your invoice, use your telephone number pad to report units of service provided.
  • You must mail in your invoice if you need to lower your rate. Invoice Express does not allow rate changes by telephone.
  • The information you enter goes into the main computer in Olympia at 4:30 PM each business day.
  • You can enter your invoice by telephone at any time of the day or night, seven days per week.
  • Do not worry about having your invoice returned because of errors. You can correct errors on the spot.
  • No problems with double entry: Once your claimed services have been put into SSPS either by mail or telephone, Invoice Express will not allow entry of an invoice a second time.

Submit your SSPS invoice for payment or inquire about a submitted invoice

The Invoice Express toll free number is 1-888-461-8855, and is printed at the top of every SSPS invoice.

An operator is available during normal business hours if the caller has problems, however SSPS staff cannot submit your invoice information for you.

Features:

  • Callers may choose either English or Spanish voice prompts.
  • Callers may choose to complete an entire invoice, or to complete selected pages of their invoice.
  • Callers may choose to check on the status of an invoice.
  • Callers may use the toll free line any time of day or night.

Helpful Information about Invoice Express

View the Invoice Express Brochure (DSHS 22-369 PDF)

Appointments take about 15 minutes and must be scheduled in advance. Online appointment scheduling is available at https://www.identogo.com/. You must be on time for your appointment. If you walk in without an appointment or show up late to your appointment, you will not be printed. Some of the fingerprinting sites do not allow children to be in the printing facility. Please call IDEMIA (formerly MorphoTrust) for more information: 1.888.771.5097.

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Yes. To register for a test, please follow the steps in the how to schedule a test online. For step-by-step guides, use the following: Written Test Guide/ Translator Test Guide/ Oral Test Guide.

Once you are assigned a certificate number or authorization number in your score report letter, you are considered a certified or authorized interpreter or translator. DSHS does not employ interpreters and translators directly. Instead, we contract with external agencies to provide language services to our clients. If you are looking for work as an interpreter or translator, you need to contact the DSHS contracted agencies to start the process. Find a spoken language service provider.

For general instructions on proposal delivery please see Proposal Delivery Methods. The proposal is to be sent to the coordinator in accordance with the delivery instructions specified in the solicitation document.

You should allow sufficient delivery time to ensure timely receipt by the coordinator. You assume the risk for the method of delivery and for any delay in the mailing or delivery of your proposal.

Proposals must be prepared and submitted no later than the proposal submission date and time specified in the particular solicitation document. DSHS reserves the right to disqualify any proposal and withdraw it from consideration if it is received after the proposal submission deadline. All proposals and any accompanying documentation become the property of DSHS and will not be returned.

  • Fill out the invoice before you call Invoice Express. Use it to help you report the units of service provided.
  • Do not mail in your invoice. Keep it for your records in case of audit.

Submit your SSPS invoice for payment or inquire about a submitted invoice

The Invoice Express toll free number is 1-888-461-8855, and is printed at the top of every SSPS invoice.

An operator is available during normal business hours if the caller has problems, however SSPS staff cannot submit your invoice information for you.

Features:

  • Callers may choose either English or Spanish voice prompts.
  • Callers may choose to complete an entire invoice, or to complete selected pages of their invoice.
  • Callers may choose to check on the status of an invoice.
  • Callers may use the toll free line any time of day or night.

Helpful Information about Invoice Express

View the Invoice Express Brochure (DSHS 22-369 PDF)

There is a special process in place for “printing” applicants who are missing any fingers, hands, or arms. Contact the office that requested your fingerprints for more information.

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No. Scheduling a test over the telephone is only for DSHS bilingual employees and licensed agency personnel.