Frequently Asked Questions

• Invoice Express is a way to submit an invoice using a touch-tone phone.
• Several days of processing time are saved when you use Invoice Express.
• For each line of your invoice, use your telephone number pad to report units of service provided.
• You must mail in your invoice if you need to lower your rate. Invoice Express does not allow rate changes by telephone.
• The information you enter goes into the main computer in Olympia at 4:30 PM each business day.
• You can enter your invoice by telephone at any time of the day or night, seven days per week.
• Do not worry about having your invoice returned because of errors. You can correct errors on the spot.
• No problems with double entry: Once your claimed services have been put into SSPS either by mail or telephone, Invoice Express will not allow entry of an invoice a second time.

1. Complete your paper invoice and obtain required signatures before you call.  Refer to it during your call to Invoice Express.  LISTEN CAREFULLY!  If you have trouble you can hang up at any time before pressing the star key and the invoice will not process so that you can try again later.
2. Use a touch tone phone to contact Invoice Express using the toll free number printed at the top of the invoice.
3. You will first be asked if you prefer English or Spanish.
4. You will then be asked if you want to: 1) complete an invoice; or 2) check on processing. Choose 1 to complete an invoice. 
5. The first question to answer when calling is whether your invoice is Regular or Supplemental (look in the upper left corner).
6. (1) for Regular
7. (2) for Supplemental
8. You will be asked to use the numbers on your telephone to enter the first 3 digits and then the 6 digits after the letter and dash of your invoice number.
9. To make sure no other person can get to your invoice by telephone, you will be asked to enter the payee number.
10. If your invoice has more than 1 page, you will be asked to enter the page number you wish to submit.
11. Invoice Express will read the last 4 digits of your reference number, so that you will know which line you are on.
12. Enter the number of units provided (Enter 0 when no services were rendered).
13. Invoice Express will read to you the type of service unit.  In the case of months (MON) you will be able to report either a full month, or a partial month, by reporting the number of days served (DA).
14. When you are asked to enter the units, use the numbers on your telephone number pad.
15. After entering all data, wait until the phone voice says "Press the star key now."  After you press the star key, you will hear the phone voice say, "You have successfully completed your page/invoice." This means your page/invoice has been successfully submitted and will be sent for processing .  If you hang up too soon, your invoice will not be paid!  You will then need to call Invoice Express and try again.
16. You will be asked if you'd like to enter another invoice, or, if your invoice has multiple pages, you will be asked if you wish to enter another page.

No. School holiday care is not paid for the months of June, July, and August and is only available for childcare paid on an hourly basis.

The Invoice Express toll free number is 1-888-461-8855, and is printed at the top of every SSPS invoice.

Invoices enter the U.S. Postal Service two or three business days after the invoice deadline date.  Delivery times by the U.S. Postal Service vary, depending on the provider's geographical location and speed of mail delivery.

Contact staff at the local office that authorized the service in question.  The local office controls what is authorized and can make needed corrections.

According to the state constitution, payment cannot be made for services not yet completed.