Frequently Asked Questions

Do you want to know what date to expect invoicing or payment processing? View the SSPS Calendar.

SSPS Customer Service: (available during regular business hours) (360) 664-6161 - Option 1 for SSPS.

No.  The co-payment or participation that the service recipient (client) pays to his/her provider is a set amount.  If the dollar amount of the service is less than the co-payment, the client need only pay the actual amount of service.

Invoicing occurs twice per month; one regularly scheduled invoice process and a second supplemental process to catch late authorizations from local offices.

If you are providing social services that will be paid through SSPS, those services must be based on an agreement with a social service staff person.  Until an SSPS authorization is written and submitted to the computer system by that staff person there is no mechanism by which to pay you.  Social service staff have a regular and supplemental deadline each month that they must meet in order for you to receive the invoice needed for payment validation.

No. School holiday care is not paid for the months of June, July, and August and is only available for childcare paid on an hourly basis.

State holidays are not considered "business days."  There is not daily processing, no payments created, and the SSPS headquarters office is closed.