Entity Frequently Asked Questions

How do I remove users from my account?

All entities must have a Primary Account Administrator (PAA) identified before they can access BCS, submit applications, or retrieve background check results from BCCU. The PAA is responsible for updating users in BCS.  Users are not deleted from the system, but PAAs can disable access to an account by following the steps below.  These steps are also outlined in our BCS Entity Admin User Guide.

  1. Search and open the user’s profile.
  2. Find the role you wish to update.
  3. Click the link for Active or Inactive.
    1. Message: Are you sure you want to change this user’s status…?
    2. Click Cancel Message disappears, and user’s role doesn’t change.
    3. Click OK User’s status is changed to Inactive.
      • Inactive = Account Access Disabled
      • Active = Account Access Enabled
    4. The User is no longer an active user on this account. If User Profile has access to other accounts, you will have to change the status for each active account you would like to update.

 

Who do I contact if I have questions about the rules and protocols regarding background checks?

If you have questions regarding what type of background check to submit, what your renewal schedule is, how to do a Character, Competency, or Suitability Review, or what documentation your licensor requires you to keep on file, then you will need to reach out to your Program Policy Contact.  BCCU runs background checks for all of DSHS and doesn’t know all the program policies and procedures.  If you do not know who your Program Policy Contact is, then please contact us at bccuinquiry@dshs.wa.gov and we will be happy to locate their contact information for you.     

 

How do I submit a background check?

First, an applicant fills out the Background Check Authorization form online at https://fortress.wa.gov/dshs/bcs/ or completes a provided paper form. The online form produces a confirmation code on the last page of the form that allows you to pull up the information that was submitted. The applicant then sends their confirmation code and their date of birth to you.

Second, you will take the applicant’s confirmation code and date of birth and use it to retrieve the form information they filled out and submit it as a background check online via your Background Check System (BCS) account. You can also manually enter an applicant’s paper form to start a background check if needed. You will then receive the results through your Background Check System account once that background check finishes.