Latest News:
Effective May 1, 2025, the Office of the Secretary’s Constituent Services has become “Community Relations” and reports to the Office of Communications and Government affairs.
What We Do:
The Community Relations team, within the Office of Communications and Government Affairs is dedicated to creating transparent, timely, and equitable access to services provided by the Department of Social and Health Services. Using a person-centered approach, we strive to foster an environment where individuals feel valued and treated with dignity. Our core mission revolves around advocating for community members, recipients of DSHS services, and the dedicated individuals employed by the DSHS.
Community Relations
- Serves as a liaison between DSHS departments, constituents, and clients, ensuring that all complaints, questions, and concerns are appropriately addressed.
- Advances DSHS's mission through the creation and execution of innovative strategies aimed at enhancing the client experience, including promptly responding to client/customer/public inquiries.
- Provides the department with data-driven recommendations to improve access to DSHS services. Recommendations are developed based on the quantity and quality of public inquiries received.
Contact Us:
- To ask a question or file a general complaint, please use this form.