2013 Social and Health Services Client Survey: Our Clients Speak

Between October 2012 and April 2013, DSHS surveyed 1,180 clients who received services between April 2011 and March 2012. These clients were asked about their satisfaction with social and health services and recommendations for change. As in previous years, the great majority of clients expressed satisfaction with services and their interactions with staff. Complaints tended to target specific policies, procedures and staff actions. Trends concerning access were mixed: Clients reported that getting services is easier and quicker, but it is more difficult to speak to a worker familiar with the individual case.