SET Members Needed


A blue banner with white text Ready, SET, Make a Difference!

Ready, S.E.T., Make a Difference!  

Washington State Department of Social and Health Services (DSHS) Aging and Long-Term Support Administration (ALTSA) Home and Community Services (HCS) is looking for clients to share their voice and experience on the Service Experience Team (SET). 

Share your experience and get paid to do it!  

To nominate yourself or others, please complete this short application


Clients receiving Home and Community Services (HCS) living in their own homes, assisted living facilities, nursing facilities, and adult family homes.   


SET will be responsible for discussing, educating, and providing feedback representing individuals who are receiving Home and Community Services.  Participation helps to promote choice, quality of life, health, independence, safety, and active engagement to programs developed and operated by HCS. The Service Experience Team members will be a voice for people receiving Long-Term Support Services across the state.  


SET members will attend six meetings each year. Meetings will be in January, March, May, July, September, and November with a planning meeting every December. All meetings will be virtual using Microsoft Teams. There will also be a call-in option. Members are compensated for their time and lived experience.  

Membership Benefits  

There are many benefits for joining SET, including:  

  • Provide feedback and input into ongoing HCS programs and services. 

  • Review and provide input regarding cutting edge programs. 

  • Help identify opportunities to improve the quality of services and the client experience, and address gaps in care; and 

  • Promote community involvement in the support of the HCS mission and vision. 

How to Participate  

To nominate yourself or others, please complete this short application. We will start reviewing applications on February 15, 2024.    

Next Steps  

If ALTSA selects you to participate in an interview, a representative will contact you to discuss next steps.   

More Information  

For more information, visit Service Experience Team website.  If you have additional questions or need assistance, please contact Nicole Dronen at   

ALTSA values the diverse caregiver experience. We are committed to equity, diversity, access, and inclusion. ALTSA staff will give SET members accommodations and supports to attend each meeting. Members will be compensated for their time.