Service Experience Team (SET)

Who We Are and What We Do

The Service Experience Team (SET) is a client advocacy group created by the Home and Community Services (HCS) Division of Aging and Long-Term Support Administration.  The SET is intended to increase our ability to provide information, receive input, and to better understand the impact of our policies and services on the individuals who receive them. 

SET Membership is comprised of individuals who receive HCS or Area Agency on Aging (AAA) authorized long-term services and supports through Medicaid and Older Americans Act/State programs, and representatives of consumer advocacy organizations.  The SET works in partnership with our clients and their advocates, to promote choice, quality of life, health, independence, safety, and active engagement of programs developed and operated by HCS. One of the SET's accomplishments is the development of a Client Information and Resources page.

The SET meets every other month in January, March, May, July, September and November via Zoom from 10 am to 11:30 am. At this time, all meetings are held via Microsoft Teams platform with a call in option. For more information please see the SET charter.

If you are a client and are interested in becoming a member, please apply by filling out and returning a nomination form in the Documents section below.

Upcoming Meetings

September 2022  
November 2022  

Past Meeting Minutes

July 2022 Minutes
May 2022 Minutes
March 2022 Notes
January 2022 Minutes
November 2021 Minutes (PDF)
September 2021 Minutes (PDF)
July 2021 Minutes (PDF)
May 2021 Minutes (PDF)
March 2021 Minutes (PDF)
January 2021 Minutes (Word)
December 2020 Minutes (Word)
September 2020 Minutes (Word)
July 2020 Minutes (Word)
May 2020 Minutes (PDF)
January 2020 Minutes (Word)
September 2019 Minutes (Word)
May 2019 Minutes (Word)
January 2019 Minutes (Word)
September 2018 Minutes (PDF)
May 2018 Minutes (PDF)
January 2018 Agenda (Word)
September 2017 Minutes (Word)

For more information, please contact Nicole Dronen, Service Experience Team Manager, at