Electronic Visit Verification

Electronic Visit Verification (EVV) is a federal requirement from the 21st Century Cures Act, passed by Congress in 2016. Beginning January 1, 2021 EVV will be required for all Medicaid funded in-home personal care services.

Do I need to use an Electronic Visit Verification system?

  • Individual Providers That Do Not Live With Their Client:
    • Yes, Washington has purchased the Time4Care app for Individual Providers to use. The Time4Care app is currently available to download in the app store. 
    • For more information about downloading the app and signing up for training visit Washington's Public Partnership website.
  • Individual Providers Living With Their Client:
    • ​No, you will not be required to use an Electronic Visit Verification system if you login to IPOne and fill out the Live-In Exemption from EVV section. Once you have completed this section you will continue to submit timesheets in IPOne.
    • You need to fill out the Live-In Exemption section in IPOne by December 16, 2020. The earliest you can fill out the Live-In Exemption section is November 19, 2020.
  • Home Care Agencies:
    • Yes, all Home Care Agencies contracted to provide Medicaid services in Washington state are required to have an EVV system. 
    • For more information please read this Management Bulletin.

IPOne Electronic Visit Verification Materials | Time4Care App

It is important that all Individual Providers that will be using the EVV solution, Time4Care app download it by December 16, 2020. Visit Washington's Public Partnership website for information on how to download the Time4Care app, create a user account and sign up for training. 

What EVV Includes

Once implemented, the following information will be captured electronically for personal care services:

  • Type of service performed
  • Who received the service
  • Date of service
  • Location of service delivery at the beginning and ending of the work shift
  • Who provided the service
  • When the service begins and ends


  • For questions about Washington's EVV system email EVVQuestions@dshs.wa.gov
  • For additional information about the history behind the federal requirement Click Here   
  • The Department remains committed to initiating the transition of IPs to the new Consumer Directed Employer.
  • If you would like to provide suggestions or have questions about federal EVV requirements, you may contact the Centers for Medicare and Medicaid Services (CMS) directly through the EVV mailbox