What Happens After You Contact Adult Protective Services (APS)

APS will take the report and investigate if APS has jurisdiction and the adult is considered a vulnerable adult. An APS investigator will:

  • conduct a home visit, usually unannounced;
  • interview other individuals who may have information about the situation; and
  • offer protective services if the investigator determines abuse has occurred.

Depending upon the situation, law enforcement may also be called upon to investigate.

What happens next?

If abuse is confirmed, APS works closely with others in the community to ensure the health and safety of the vulnerable adult. This may include such things as having a case manager work with the vulnerable adult to determine what care services are needed and helping him/her get those services, emergency shelter, food, medical care, counseling, help moving if it is necessary and follow up to ensure the adult is safe.

On the legal front, APS may report the alleged abuser to law enforcement, help get an emergency protective order, an injunction to allow access to an alleged victim or referral for legal assistance. In extreme cases, APS may work with the Attorney General’s office to appoint a guardian.

It is important to understand the vulnerable adult has the right to make his/her choices. A vulnerable adult who has been abused has the right to refuse any or all interventions or change his/her mind and withdraw consent to any assistance from APS at any time.