DSHS Statewide Survey of Washington Residents

As part of its strategic planning process, the Department of Social and Health Services (DSHS) listens to feedback from its clients, the residents of Washington State. The DSHS Public Survey addresses a series of questions about public perceptions of DSHS services. To answer these questions, the Gilmore Research Group asked a random sample of 825 Washington State residents whether they agreed or disagreed with a number of statements about DSHS, and also asked for suggestions for improvement. The 6 main questions and responses were: 1. Do State residents think that DSHS is doing a good job? 2. Do State residents think it is too difficult to access DSHS programs? 3. Do State residents think that services are provided to people who should not receive these services? 4. How does experience with DSHS programs influence perceptions of DSHS? 5. How do demographic variables influence perceptions of DSHS? 6. How do State residents think that DSHS can improve services?