Saving Costs and Transforming Lives through Integrated Case Management in Washington State Human Services

Mar 2011 |
Online Library

From front-line service delivery to integrated, back-end technology solutions, Washington State is taking conscious and deliberate steps to realign social service delivery for clients and families with complex needs. Integrated service delivery for these clients results in better outcomes through coordinated case management, fewer points of entry for clients, fewer barriers to care, slower disability progression, less emergency and crisis care, reduced inpatient and institutional care, and lowered costs. Research supporting these findings is ongoing and the results so far exceed expectations. Eight Integrated Case Management initiatives are identified here, as well as integrated Information Technology directions that operate in conjunction with the initiatives to support the efforts.

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