ICYMI: Critical IT upgrade will impact online benefits portals, etc., starting 8/11

Release Date: 
Aug 07 2023
DSHS Office of Communications
Norah West

Washington Connection will be unavailable, Washington Healthplanfinder and its call center will have reduced functionality after 5 p.m. Friday through 8 a.m. Wednesday, Aug. 16. Some statewide health and human services and related offices will be unavailable Aug. 14–15.

In just a few days, one of Washington state’s public benefits eligibility systems, the Automated Client Eligibility System, will undergo a critical IT upgrade that will impact the primary portals Washingtonians use to apply for public benefits like food, cash assistance and health coverage. The upgrade will begin after 5 p.m. Friday, Aug. 11 and last through 8 a.m. Wednesday, Aug. 16.

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