DSHS Strategic Plan

The Department of Social and Health Services (DSHS) is Washington's largest state agency. In any given month, DSHS provides some type of shelter, care, protection and/or support to 2.4 million of our state's 7.1 million people.

Our goal and commitment is to be a national leader in every aspect of client service. The DSHS Strategic Plan is a roadmap that addresses our organization’s values, how well our organization is meeting its performance expectations and where we are going. They are used to guide our day-to-day decisions and focus our resources in the same direction. As a Department, the following mission, vision, and values tie us together.

service squares




To transform lives

People are healthy

People are safe

People are supported

Taxpayer resources are guarded

Honesty and Integrity

Pursuit of Excellence

Open Communication

Diversity and Inclusion

Commitment to Service


DSHS Goals

Public TrustHealthProtection

Quality of LifeSafety

DSHS Strategic Priorities

Strategic chart