What to Expect from APS

APS will:

  • Determine if an investigation by APS is appropriate under the law.
  • Report suspected criminal activity to law enforcement.
  • Interview the alleged victim, alleged perpetrator, witnesses, and any other person relevant to the situation.
  • Based upon collected evidence, determine if abuse, abandonment, neglect, self-neglect, or financial exploitation occurred.
  • Offer protective services to the alleged victim.
  • Collaborate with others for ongoing services.
  • Make appropriate referrals.

APS cannot:

  • Provide services without the alleged victim’s consent.
  • Remove the alleged victim from his/her home against his/her will.

If you are uncertain that what you are hearing or seeing is abuse, abandonment, neglect, self-neglect, or financial exploitation, call the appropriate reporting number and consult with the intake worker.

APS business hours are Monday through Friday, 8 a.m. to 5 p.m. If you call your local APS intake number after hours or on a weekend or holiday, you will get a recording instructing you to leave a detailed message. Make sure that you leave a phone number so the APS intake worker can call you back. Leaving this message meets your obligation by law to report the mistreatment of vulnerable adults. The APS intake worker will call you back the next business day.

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