Do you need to request a Sign Language Interpreter? If so, read below and we will walk you through the process.
- The State of Washington has a Master Contract for Sign Language Interpreter services and Sign Language Interpreter referral agencies.
- To utilize the master contract, you must meet the criteria to sign up to use statewide contracts: How to Use Statewide Contracts | Department of Enterprise Services (DES) (wa.gov)
- Payment for Sign Language Interpreters are paid for by the Purchaser’s fiscal department.
- In order to use the online Sign Language Interpreter Request Form, you will first need to establish an account. The process for setting up an account includes instructions on how to use the Request Form to secure Sign Language Interpreter services.
- After you set up your account, wait for approval status and instructions to arrive via email. This generally takes less than 1 business day.
- Fill out the online Sign Language Interpreter Request Form. Include as much information as possible. Do not leave fields blank.
- Save signlanguageinterpreters@dshs.wa.gov. All correspondence comes from this email address. The Contractor (Interpreter or Agency) involved with your request will be CC'd on all correspondence.
Request Sign Language Interpreter Services: This is a form for service providers. Inform your provider to use this online form to request for an interpreter.
Request Apple Health Interpreter Services: This is a form for healthcare providers who are using Health Care Authority's (HCA) Sign Language Interpreter reimbursement program with patients who have Apple Health Insurance. If you have Apple Health Insurance, inform your medical provider to use this online form.
Here is a form called, Preferred Sign Language Interpreter List - PDF or Word for patients who are deaf, hard of hearing, deafblind, late deafened and/or deafdisabled to fill out a request for preferences of interpreters and submit to medical provider when requesting a follow-up appointment.
If you made a request for a Sign Language Interpreter using the online system, you should receive an email copy of your request with a service request number and Contractor’s name and email address.
To cancel your request, please email the Contractor directly. The email becomes part of the documentation chain and is especially important if the cancellation is close to before 2 business days. Cancellations within 2 business days of the scheduled appointment time are still billable to the requestor.
To avoid being billed, you must cancel outside of 2 business days prior to the appointment. For example, if the appointment is on Thursday at 2:00 pm, you need to cancel on Tuesday before 2:00 pm. The Contractor will still bill for their service fee if an Interpreter was booked regardless of when the assignment was canceled.
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