DSHS' Division of Research and Data Analysis Division conducted this survey in 2005 to find out how RDA could improve. The response rate to this web-based survey was 78%. The survey found that RDA customers appreciate the quality of RDA information, staff and customer service. Eight in ten agreed that they were, overall, satisfied with RDA services. Nine in ten agreed that RDA staff were helpful and easy to work with, listen to their needs and have the expertise needed. Nine in ten agreed that RDA information is credible and accurate. Nine in ten DSHS customers said that RDA information is unbiased. Seven in ten non-DSHS customers agreed. Between eight and nine in ten agreed that needed information is provided. What needs improvement? Customers had difficulty finding needed information on the RDA website and knowing how to get RDA help. RDA services were viewed as slow and information not available as soon as it is needed. RDA services are also costly and require FTEs, which are barriers to RDA use. Geographic analyses and maps have been particularly problematic.
Report and/or Additional Information:
Categories:
Related Publications:
- 2003 DSHS Statewide Survey of Washington Residents (11.116)
- 2005 DSHS Client Survey (11.128)
- 2006 DSHS Employee Survey (11.131)
- 2007 Client Survey: DSHS Clients Speak (11.133)
- 2007 DSHS Employee Survey (11.135)
- 2009 Client Survey: DSHS Clients Speak (11.141)
- 2009 DSHS Employee Survey (11.148)
- 2011 Client Survey DSHS Clients Speak (11.163)
- 2011 DSHS Employee Survey (11.167)
- 2013 Employee Survey (11.206)
- 2013 Social and Health Services Client Survey: Our Clients Speak (11.197)
- 2014 Foster Parent Survey: DSHS Foster Parents Speak (11.215)
- 2015 DSHS Employee Survey (11.229)
- 2015 Social and Health Services Client Survey (11.220)
- 2016 Foster Parent Survey: DSHS Foster Parents Speak (11.239)
- 2017 DSHS Employee Survey (11.244)
- 2017 Social and Health Services Client Survey (11.241)
- 2019 Employee Engagement Survey (11.252)
- 2019 Social and Health Services Client Survey (11.248)
- 2021 DSHS Employee Engagement Survey (11.261)
- 2023 Social and Health Services Client Survey (11.267)
- Department of Social and Health Services Client Survey 2001 (11.103)
- Department of Social and Health Services Client Survey 2002 (11.107)
- Department of Social and Health Services Client Survey 2003 (11.113)
- Department of Social and Health Services Employee Survey 2000 (11.100)
- DSHS Provider Surveys (11.108a-k)
- DSHS Statewide Survey of Washington Residents (N/A)
- Employees speak out (11.122)
- Our Clients Speak: Results from the 2021 Social and Health Services Client Survey (11.259)