Consumer Directed Employer

03/15/2021 - A change is coming in how Individual Providers (IPs) are employed and how IPs are paid. Consumer Direct Care Network Washington (CDWA) is the Consumer Directed Employer (CDE) vendor selected by DSHS. The changeover to the CDE will begin in Summer 2021. CDWA will be hosting four webinars in April to talk about the transition. Participants are welcome to register for as many webinars as apply to them. How to join the CDWA Webinars (Word)

Engagement Opportunities

Meeting logistics and materials are available on this site. If you would like to receive email updates on the Consumer Directed Employer project please sign up through GovDelivery and select the Consumer Directed Employer box under the News and Resources category. If you are already signed up for GovDelivery emails, you can add Consumer Directed Employer to your subscriber preferences.

CDE Informational Webinars

Over the course of the project, we are hosting webinars to provide on-going updates and information to all interested individuals and organizations. Registration links are listed below and sent through GovDelivery notifications.

To view past webinar materials, see the Materials and Resources section.

2021 Webinar Dates and Times



Link to Register

January 21, 2021 03:00 - 04:00 Register here
February 16, 2021 10:30 to 11:30 Register here
March 18, 2021 3:00 to 4:00 Register here
April 20, 2021 10:30 to 11:30 Register here
May 20, 2021 3:00 to 4:00 Register here
June 15, 2021 10:30 to 11:30 Register here

On this page you can find information on the establishment of a Consumer Directed Employer in Washington state.

Starting in 2018, this multi-year process will establish a contract between the Department of Social and Health Services and Consumer Direct of Washington (CDWA) to become the Consumer Directed Employer.  This entity will serve as the employer for Individual Providers of in-home personal care and respite in Washington state.  When the Consumer Directed Employer contract goes into effect, CDWA will handle the credentialing, payroll and other employer responsibilities currently managed by the Aging and Long-Term Support Administration, Developmental Disabilities Administration and the Area Agencies on Aging. Consumers will continue to select, schedule, supervise, and dismiss their Individual Providers.

In November 2019, DSHS signed a contract with Consumer Direct of Washington (CDWA).

The Department remains committed to initiating the transition to the CDE by the legislatively required date of June 30, 2021.

The move to a CDE model will shift the IP employment-related activities to the CDEs and will help DSHS realize the goal of increasing the capacity of DSHS/AAA case management, customer service, and other social services staff to focus on core case management activities.

New federal requirements were enacted in 2016 as part of the “21st Century Cures Act”.  The Act requires states to implement an electronic visit verification (EVV) system for personal care services delivered in the home.  DSHS has initiated the process to start implementation of EVV for IPs in the IPOne system to meet the federal timeline and avoid significant penalties. Home Care Agencies will implement separate EVV systems for Home Care Agency workers.

Please see the Questions and Answers page for additional details and background information.

DSHS has finalized direction regarding EVV for Live-in Individual Providers (An Individual Provider is a person who is under an individual provider contract with the department or an employee of the Consumer Directed Employer):

  • IPs who live with the client to whom they provide services will not be required to clock in or out, or record the location of the services. Instead, they will record the hours and tasks worked by day and submit timesheets to the CDE no less than weekly.
  • IPs working for a client with whom they do not live will use EVV to record hours of services provided as required by federal law. This includes clock in/out and tasks performed.

More information specific to EVV and the CDE project can be found on Talking Points #2 and #19 under “Materials and Resources” above or at

CDE Strategic Development Group Meetings

The members of the Strategic Development Group represent a wide variety of constituents including participants, individual providers, DSHS and Area Agency on Aging staff, unions, and advocacy groups.

The mission of the CDE Strategic Development Group is to:

  1. Serve as an advisory body and sounding board for DSHS administration on CDE planning issues;
  2. Assist DSHS in strengthening communication with constituent groups on CDE issues of concern;
  3. Provide essential and relevant feedback on CDE implementation plans and activities; and
  4. Assist in identifying strategies and actions for addressing constituent concerns.

View the membership roster, full meeting schedule, and meeting materials.