Long-Term Care Quality Improvement Program



The Long-Term Care Quality Improvement Program (LTC QIP) is:

  • A quality improvement service for Adult Family Home (AFH), Assisted Living (ALF), Nursing Home (NH) and Supported Living (SL) providers who have had difficulty demonstrating compliance with regulatory requirements.
  • An early inspection service for AFH providers with at least 2 residents prior to first licensing inspection.

Residential Care Services created the LTC QIP in response to community and legislative requests to support providers using a non-punitive quality improvement approach.  Services are voluntary. Providers are referred to the program through:

  • RCS review of regulatory compliance history
  • Recommendation of RCS Field Manager
  • Provider request to RCS Field Manager

Our goal is to proactively provide education, coaching and support to AFH, ALF, NH and SL providers to:

  • Strengthen care and documentation systems
  • Improve regulatory compliance
  • Prevent harm to vulnerable adults in their care

RCS LTC QIP protocols include assessment and strategies for organization and individual change.

Services Provided include:

  • Evaluation of care delivery systems related to community standards, evidence-based practice, and regulatory requirements for medication management, falls and infection prevention and control
  • Identification of provider goals 
  • Onsite observation of care and care delivery systems
  • Coaching through on-site and virtual interaction
  • Written summary of LTC QIP visit findings
  • Assistance to help the provider write an action plan
  • Resource and referral to support the provider in making improvements to care and care delivery systems
  • Follow up support for change