Scammers are using sponsored ads on search engines to lure users to unauthorized websites that look like SAW, but aren’t. The links in these ads send customers to fake websites that can compromise their personal information.
How DSHS is keeping customers secure:
Our Division of Child Support is working with WaTech’s Office of Cybersecurity to protect our customers. We’ve enhanced account security by requiring customers to complete a multifactor authentication process on SAW before gaining access to their DCS Online account. MFA provides an extra layer of security beyond a customer’s user ID and password.
Tips to keep your SAW account secure:
- Access your SAW account from the DSHS’s Division of Child Support web page. Do not use a search engine to get to the SAW login page.
- Be skeptical of all links on the internet, even if they look official. When going to a government agency website, make sure it has a .gov address.
- Choose strong and unique passwords. Choose a password that’s a minimum of 12 to 14 characters in length, and use a mix of numbers, symbols, capital letters and lower-case letters to make your password harder to crack.
- Update your SAW account password regularly and do not use the same password for multiple logins.
- Steer clear of public Wi-Fi when accessing your SAW account because hackers can easily intercept your data as it travels between your device and the Wi-Fi router.