Washington Connection Community Partnership Program

Latest News / Announcements

The following change was effective 03/30/21:

Multi-Factor Authentication (MFA) Replacement

Washington Technology Solutions (WaTech) replaced their existing authentication tool with a new one. The following changes were completed to support this change:

  • When logging into Washington Connection, users are directed to the SecureAccess Washington (SAW) website to verify their identity. Once verified they are automatically redirected back to Washington Connection.
  • Users are no longer able to verify their identity via a phone call.
  • Email address (optional) and Mobile Phone Number (optional) fields were added to the Create New User Account page. This information will be used for identity when a user later logs into the site.
  • Users should check to ensure the phone number listed can accept text messages. If it cannot, do not choose that as your option to receive the confirmation code.

Users are no longer able to update their name, the email address, or mobile phone number associated to a User ID from the Washington Connection Account Management page. Instead they're redirected to the SAW website to make updates to the User ID.

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Regional Community Access Consultant Contact Information

Contact your Regional Consultant by clicking on the appropriate email address link below.  Please see the  Regional Map to identify your consultant.


Regional Community Access Consultant

Name / E-Mail


1- Eastern Washington Francesca.Naccarato@dshs.wa.gov (509) 406-6705
2- King County and North Anh.Ong@dshs.wa.gov (206) 940-4127
3- Pierce County, South and West Tory.Mead@dshs.wa.gov 253 (253) 312-2592




Are you a Community-based Organization wishing to provide additional services to your customers?

You are invited to join Washington Connection where people can easily and securely learn about and apply for a broad array of services and benefits online such as:  food, cash, and medical assistance; child care subsidies; long-term care services and support; and drug and alcohol treatment.  Washington Connection also provides contact information and links to other services that require a different application process.

Being a partner, you will: periodically receive updated information related to services or features   supported by Washington Connection, have a local contact for your questions, have the opportunity to attend community partnership meetings, network with other organizations, and provide feedback about Washington Connection.  You may also receive technical assistance and marketing materials as needed.

There are two partnership levels that describe the investment you would make to help applicants.

Service Level 1:

Host Organization (assist with one or more of the following functions)

  • Display posters and printed marketing materials about Washington Connection
  • Provide applicants with access to a computer with an icon to Washington Connection on the desktop
  • Provide applicants with assistance in answering questions about the Washington Connection website

Service Level 2:

Assisting Agency

  • Display posters and printed marketing materials about Washington Connection
  • Provide applicants with assistance in completing and submitting the online application (To protect the confidentiality of client information, Assisting Agencies will be required to enter in to a Data Share Agreement and sign Non-Disclosure forms.)

In addition to choosing a service level, your organization will select the type of access you are able to provide:

  • Limited Access   Your address will not be published.  (Provide access to Washington Connection to your customers only.)
  • Public Access   Your address will be published. (Provide access to Washington Connection to the general public.)

To join, simply go to the Washington Connection  site, look for Register as a Community Partner under the "Community partner resources" navigation panel.



Shannon Williams, Community Access Administrator
(509) 202-5335 | shannon.williams@dshs.wa.gov

You may also want to visit:

Public Access Directory

Community Partnership Newsletter




Forms & Publications