Transitioning to One Income Withholding Order per Case

Department of Social and Health Services Division of Child Support (DCS) is changing the way we issue Income Withholding Orders (IWO) beginning in December 2017 based on updated federal requirements. If your employee has more than one case, we will soon issue a separate IWO for each case. In the past, you would receive one IWO per parent/employee that reflected the total amount to withhold.

For more information about this change in the way we handle withholding orders visit our FAQ page or review our presentation .

We expect the effect of this change to be minimal for most employers because:

  • More than 70 percent of parents only have one case.

  • We will make the transition gradually, sending out new IWOs in the normal course of business.

  • Multi-state employers are already familiar with this process as most states handle IWOs this way.

  • Employers are still encouraged to send one payment regardless of the number of cases and IWOs.

This change will also make it easier for employers to track changes in withholding orders because each case will have a unique case number. In addition, DCS will continue to accept payments electronically or by check with electronic payments being the preferred method. Employers can also elect to receive withholding orders electronically.


Thank you for helping children and families

As an employer, you are a key partner in Washington State’s child support program. With your help, over 350,000 children receive child support services. Thank you!  Employers are responsible under state and federal law to report newly hired employees, withhold income, send payments to the Division of Child Support (DCS), and enroll children in health insurance plans.  Your participation is critical to the success of the child support program.  And to assist with these requirements,  the DCS Employer Guide and Frequently Asked Questions section of the DCS website answers many employer questions.  Working together, we can continue to improve the lives of children.


For assistance, employers may contact the Employer Ombudsman within the agency's Community Relations Unit.

  • Send an email to dcs-cru@dshs.wa.gov; or
  • Call the Employer Hotline toll-free at 1-800-591-2760

You can also contact a Support Enforcement Officer at the DCS field office which handles a specific case. If you have received paperwork from DCS, the contact information is listed on each document.