Revised June 30, 2015
This section describes civil rights rules and how to file a complaint.
Your civil rights when you do business with us;
Department policy on equal opportunity and access:
Department of Social and Health Services (DSHS) is committed to equal employment opportunity and access to its programs and services for all persons without regard to race, color, sex, religion, creed, age, marital status, national origin, sexual orientation, disabled and Vietnam era veteran's status or the presence of any physical, sensory or mental disability.
Discrimination complaints filed with the department:
The Investigations and Reasonable Accommodation Unit (IRAU) investigates complaints we receive on discrimination. Someone may file a complaint with the IRAU using one of the toll free numbers below or by completing one of the two complaint forms listed below and sending the complaint to IRAU.
Investigations and Reasonable Accommodation Unit (IRAU)
1115 S. Washington, OB2 2nd Floor NE Wing
PO Box 45839
Olympia, WA 98504-5839
Toll Free 1-800-521-8060 (inside Washington)
Toll Free TDD 1-800-521-8061 (inside Washington)
Hearings / Judicial review:
If we receive a complaint that a future hearing or judicial review covers, we can tell the person that the hearing or review will resolve the issue.
Necessary Supplemental Accommodation (NSA):
See NSA if we get a complaint from someone:
Who gets NSA services; or
Does not agree with our decision about their NSA status or accommodation plan.